Part 3 CONDUCT OF AGENCIES

1. 12Arrangements for the protection of children
2. 13Provision of services
3. 14Records with respect to services
4. 15Adoption case records (adoption support agencies that were formerly adoption agencies)
5. 16Complaints
6. 17Complaints – further requirements
7. 18Staffing of agency
8. 19Fitness of workers
9. 20Employment of staff
10. 21Staff disciplinary procedure
11. 22Records with respect to staff
12. 23Fitness of premises