{
  "url": "https://openlegislation.uk/adventure-activities-licensing-regulations-2004/regulation-11",
  "json_url": "https://openlegislation.uk/adventure-activities-licensing-regulations-2004/regulation-11.json",
  "legislation": "uksi/2004/1309",
  "legislation_title": "The Adventure Activities Licensing Regulations 2004",
  "legislation_url": "https://openlegislation.uk/adventure-activities-licensing-regulations-2004",
  "path": "regulation/11",
  "kind": "regulation",
  "number": "11",
  "heading": "Complaints",
  "text": "(1) The licensing authority shall consider any complaints which it receives relating to the provision of facilities for adventure activities by licence-holders and shall, if it considers it necessary, cause those complaints to be investigated.\n(2) Following the investigation of a complaint the authority shall take such action as it considers appropriate and, in particular, it may—\n(a) revoke or vary the relevant licence in accordance with regulation 10;\n(b) refer the matter to the relevant enforcing authority.\n(3) Where a complaint has been investigated by the authority the authority shall advise the complainant of the result of that investigation and of any action taken by it in consequence.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2004/1309/regulation/11",
    "retrieved_at": "2026-10-29T05:25:04.319847+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}