# The Adventure Activities Licensing Regulations 2004, Regulation 11: Complaints


(1) The licensing authority shall consider any complaints which it receives relating to the provision of facilities for adventure activities by licence-holders and shall, if it considers it necessary, cause those complaints to be investigated.
(2) Following the investigation of a complaint the authority shall take such action as it considers appropriate and, in particular, it may—
(a) revoke or vary the relevant licence in accordance with regulation 10;
(b) refer the matter to the relevant enforcing authority.
(3) Where a complaint has been investigated by the authority the authority shall advise the complainant of the result of that investigation and of any action taken by it in consequence.

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Source: https://www.legislation.gov.uk/uksi/2004/1309/regulation/11 (the official version)
Page: https://openlegislation.uk/adventure-activities-licensing-regulations-2004/regulation-11
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.