# The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (revoked) S.I. 2015/542 · made 16 March 2015 · revised to 6 April 2026 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PDFs: Printed copy https://openlegislation.uk/alternative-dispute-resolution-for-consumer-disputes-competent-authorities-and-information-regulations-2015-revoked/pdf/uksi_20150542_en.pdf; UK Explanatory Memorandum https://openlegislation.uk/alternative-dispute-resolution-for-consumer-disputes-competent-authorities-and-information-regulations-2015-revoked/pdf/uksiem_20150542_en.pdf ## Introductory text Consumer Protection Made 16th March 2015 Laid before Parliament 17th March 2015 Coming into force for the purposes of Parts 1 to 3 7th April 2015 for the purposes of Parts 4 & 5 9th July 2015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Part 1: General ## 1 Citation and commencement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 2 Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 3 “Consumer” and “trader” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 4 “ADR entity” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 5 Other definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 6 Interpretation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 7 Contracts to which these Regulations do not apply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Part 2: Competent Authorities and ADR Entities ## 8 Functions and designation of competent authorities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 8A Consumer information regarding the ODR platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 9 Assessment of application to become an ADR entity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 10 Listing of ADR entities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 11 Ongoing information obligations of an ADR entity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 12 Ongoing assessment of an ADR entity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 13 Removal of approval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 14 Notification of the consolidated ADR entity list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 14A The ADR entity’s duty to cooperate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 14B Agreement to submit disputes to an ADR entity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 14C Binding outcome requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 15 Fees payable to the Secretary of State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 15A Fees payable to the Financial Conduct Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 16 Consequential amendments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Part 3: Functions of the Secretary of State ## 17 Designation of single point of contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 18 Functions of the Secretary of State . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Part 4: Trader information requirements ## 19 Consumer information by traders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 19A Consumer information by online traders and online marketplaces regarding the ODR platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Part 5: Enterprise Act 2002 ## 20 Amendment to Schedule 13 to the Enterprise Act 2002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Signature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Schedule 1: Competent Authorities ## 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Schedule 2: Information that an ADR applicant must supply ## . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Schedule 3: Requirements that a competent authority must be satisfied that the person meets ## 1 Alternative dispute resolution services offered by the person . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 2 Access to the ADR entity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 3 Expertise, Independence and Impartiality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 4 Conflict of interests procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 5 Transparency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 6 Effectiveness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 7 Fairness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 11 Legality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 13 Grounds to refuse to deal with a dispute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 13A Grounds to refuse to deal with a dispute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 14A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 17 Compliance with the Online Dispute Resolution Regulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 18 Compliance with the Online Dispute Resolution Regulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## 19 Compliance with the Online Dispute Resolution Regulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Schedule 4: Information to be included in the list maintained by a competent authority ## . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Schedule 5: Information to be included in an ADR entity's annual activity report ## . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Schedule 6: Information which an ADR entity must communicate to the relevant competent authority every two years ## . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Schedule 7: Consequential amendments ## 1 Financial Services and Markets Act 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Schedule 8 LISTED DIRECTIVE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ## Explanatory note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . --- Source: https://www.legislation.gov.uk/uksi/2015/542 (the official version) Page: https://openlegislation.uk/alternative-dispute-resolution-for-consumer-disputes-competent-authorities-and-information-regulations-2015-revoked Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.