Regulation 3 Transitional Provisions

For the purposes of regulation 5 of the 2015 Regulations, where a statement of complaint was received by the specified officer before 3rd November 2026, it is to be treated as having been received by the specified person.

For the purposes of regulation 7 of the 2015 Regulations, any decision made by the specified officer before 3rd November 2026 that a service complaint is not admissible is to be treated as a decision made by the specified person.

In this regulation, “specified officer” has the meaning given in regulation 2 of the 2015 Regulations as they had effect immediately before the date on which these regulations come into force.