# The Armed Forces (Service Complaints and Financial Assistance) Act 2015 (Transitional and Savings Provisions) Regulations 2015, Regulation 3: Finalised complaints

Extent: E+W+S+N.I.

(1) A pre-commencement complaint is finalised if, before the commencement date, it has been—
(a) withdrawn;
(b) subject to paragraph (2), refused at an initial stage;
(c) subject to paragraph (3), refused at a referral stage; or
(d) the subject of a decision of the Defence Council (or a service complaint panel to which the Defence Council delegated the making of the decision) under section 334(7) and (8) as to—
(i) whether the complaint is well-founded; and
(ii) if so, the appropriate redress,
which has been notified to the complainant.
(2) Paragraph (1)(b) does not apply to a complaint where the complainant was notified of the refusal after 1st October 2015.
(3) Paragraph (1)(c) does not apply to a complaint where the complainant was notified of the refusal after 3rd December 2015.
(4) For the purposes of this regulation, a pre-commencement complaint has been refused at a referral stage if either of the following decisions has been made—
(a) a decision by the prescribed officer not to refer the complaint to a superior officer or the Defence Council under old regulation 21(c); or
(b) a decision by the superior officer not to refer the complaint to the Defence Council under old regulation 25(c).

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Source: https://www.legislation.gov.uk/uksi/2015/1969/regulation/3 (the official version)
Page: https://openlegislation.uk/armed-forces-service-complaints-and-financial-assistance-act-2015-transitional-and-savings-provisions-regulations-2015/regulation-3
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.