Regulation 16 Recording of complaints

Where a complaint is made to the Director General, the Director General must give notification of the complaint to the Minister.

But the Director General need not give that notification if the Director General considers that there are exceptional circumstances that justify the Minister not being given that notification.

Where a complaint is—

the Minister must record the complaint.

Where the Director General gives notification of a complaint under paragraph (1), the Director General must notify the complainant that the notification has been given and of what it contained.