Regulation 20 Withdrawn complaints: no written signed notification
This regulation applies where the complainant indicates a wish—
to withdraw the complaint; or
that no further steps be taken,
but does not provide a notification to that effect signed by the complainant or the complainant’s solicitor or other authorised agent on the complainant’s behalf.
The Minister must send a letter to the complainant to determine how the complainant wishes to proceed.
A letter under paragraph (2) must, subject to guidance issued by the Director General, be sent by recorded delivery.
Where the complainant—
replies confirming the complainant’s wish to withdraw the complaint or that no further steps be taken; or
does not reply within a period of 28 days beginning with the day after the day the letter was sent by the Minister in accordance with paragraph (2),
the Minister must proceed as if the Minister had received a notification signed by the complainant that the complainant withdraws the complaint or wishes that no further steps be taken.