# The Authorised Investigators (Complaints and Misconduct) Regulations 2026, Regulation 63: Manner in which duties to keep the complainant and interested person informed are to be performed


(1) The Director General or the Minister, as the case may be, must inform the complainant or any interested person of—
(a) the matters mentioned in regulation 61(4)(a) and (d) and 62(9)(a) and (c) promptly and in any event—
(i) if there has been no previous notification under this regulation, within four weeks of the start of the handling of the complaint, proceedings or process; and
(ii) in any other case, within four weeks of the previous notification;
(b) the matters mentioned in regulation 61(4)(b), (e) and (f) and regulation 62(9)(b), (d) and (e) promptly and in any event before the end of the period of five working days beginning with the day after the day of the outcome (or, where applicable, the bringing of the appeal).
(2) The information required by paragraph (1) must be given in writing, unless, in the case of a complaint, the complaint—
(a) was made otherwise than in writing; and
(b) is being handled in accordance with regulation 18(2).
(3) The Minister must inform the complainant in writing of the matters mentioned in regulation 61(4)(c)(i) and (ii), promptly and in any event before the end of the period of five working days beginning with the day after the day of the outcome of the handling of the complaint.
(4) In performing the duties imposed by these Regulations, the Director General or the Minister, as the case may be, must determine whether it is appropriate to offer, or grant a request for, a meeting with a complainant or interested person.
(5) As soon as practicable after any such meeting, the Director General or the Minister, as the case may be, must send the complainant or interested person a written record of the meeting and an account of how any concerns of that person will be addressed.

---
Source: https://www.legislation.gov.uk/uksi/2026/1098/regulation/63 (the official version)
Page: https://openlegislation.uk/authorised-investigators-complaints-and-misconduct-regulations-2026/regulation-63
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.