# Building Safety Act 2022, Paragraph 8: Complaints under the scheme: investigation and determination

Extent: E+W+S+N.I.
Status: prospective

(1) The scheme must include provision about the investigation and determination by the new homes ombudsman of complaints made under the scheme.
(2) That provision must include provision—
(a) requiring the new homes ombudsman, in determining a complaint, to have regard to any code of practice issued or approved under section 142,
(b) for the new homes ombudsman to require members of the scheme to provide information, and
(c) for the new homes ombudsman to require members of the scheme to provide complainants whose complaints are determined to be well-founded with any one or more of the forms of redress in paragraph 9.

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Source: https://www.legislation.gov.uk/ukpga/2022/30/schedule/9/paragraph/8 (the official version)
Page: https://openlegislation.uk/building-safety-act-2022/schedule-9/paragraph-8
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.