{
  "url": "https://openlegislation.uk/building-societies-act-1986/schedule-12/part-III/crossheading-functions-of-adjudicator/paragraph-3",
  "json_url": "https://openlegislation.uk/building-societies-act-1986/schedule-12/part-III/crossheading-functions-of-adjudicator/paragraph-3.json",
  "legislation": "ukpga/1986/53",
  "legislation_title": "Building Societies Act 1986",
  "legislation_url": "https://openlegislation.uk/building-societies-act-1986",
  "path": "schedule/12/part/III/crossheading/functions-of-adjudicator/paragraph/3",
  "kind": "paragraph",
  "number": "3",
  "heading": null,
  "text": "A scheme must, as regards the duties and powers attached to the investigation of complaints under the scheme—\n(a) impose on the adjudicator a duty, subject to the provision made in pursuance of sub-paragraph (c) below, to investigate and determine any complaint duly made;\n(b) impose on the adjudicator a duty to afford the complainant and the society or connected undertaking an opportunity to make representations (whether orally or in writing) in relation to the action complained of;\n(c) confer power on the adjudicator to advise, mediate or act as conciliator before proceeding further with an investigation;\n(d) confer power on the adjudicator to extend the scope of his investigation to other matters related to the action complained of; and\n(e) confer on an adjudicator such powers to require information and documents relevant to the matter to be furnished to him as are necessary for the purposes of the investigation.",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Words in Sch. 12 Pt. III paras. 3-5, 6(1), 7 substituted (1.12.1997) by 1997 c. 32, s. 43, Sch. 7 para. 62(4); S.I. 1997/2668, art. 2, Sch. Pt. I(j)(l)(xvi)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/ukpga/1986/53/schedule/12/part/III/crossheading/functions-of-adjudicator/paragraph/3",
    "retrieved_at": "2026-10-29T09:54:49.368285+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}