# Building Societies Act 1986, Paragraph 3

Extent: E+W+S+N.I.

A scheme must, as regards the duties and powers attached to the investigation of complaints under the scheme—
(a) impose on the adjudicator a duty, subject to the provision made in pursuance of sub-paragraph (c) below, to investigate and determine any complaint duly made;
(b) impose on the adjudicator a duty to afford the complainant and the society or connected undertaking an opportunity to make representations (whether orally or in writing) in relation to the action complained of;
(c) confer power on the adjudicator to advise, mediate or act as conciliator before proceeding further with an investigation;
(d) confer power on the adjudicator to extend the scope of his investigation to other matters related to the action complained of; and
(e) confer on an adjudicator such powers to require information and documents relevant to the matter to be furnished to him as are necessary for the purposes of the investigation.

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Source: https://www.legislation.gov.uk/ukpga/1986/53/schedule/12/part/III/crossheading/functions-of-adjudicator/paragraph/3 (the official version)
Page: https://openlegislation.uk/building-societies-act-1986/schedule-12/part-III/crossheading-functions-of-adjudicator/paragraph-3
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.