{
  "url": "https://openlegislation.uk/building-societies-act-1986/schedule-12/part-III/crossheading-grounds-of-complaint/paragraph-1",
  "json_url": "https://openlegislation.uk/building-societies-act-1986/schedule-12/part-III/crossheading-grounds-of-complaint/paragraph-1.json",
  "legislation": "ukpga/1986/53",
  "legislation_title": "Building Societies Act 1986",
  "legislation_url": "https://openlegislation.uk/building-societies-act-1986",
  "path": "schedule/12/part/III/crossheading/grounds-of-complaint/paragraph/1",
  "kind": "paragraph",
  "number": "1",
  "heading": null,
  "text": "(1) The grounds for making action by a building society or connected undertaking subject to investigation under the scheme must be that the action constitutes—\n(a) in the case of a building society, a breach of the society’s obligations under this Act, its rules or any contract, or\n(b) in the case of a connected undertaking, a breach of the undertaking’s obligations under its rules (if any) or any contract, or\n(c) unfair treatment, or\n(d) maladministration, or\n(e) a decision to which sub-paragraph (2) below applies, or action consequential on such a decision,\nin relation to the complainant and has caused him pecuniary loss or expense or inconvenience.\n(2) This sub-paragraph applies to any decision in connection with the provision of a relevant service which is made otherwise than in the legitimate exercise of commercial judgment.",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Sch. 12 Pt. III para. 1 substituted (1.12.1997) by 1997 c. 32, s. 34(2); S.I. 1997/2668, art. 2, Sch. Pt. I(f)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/ukpga/1986/53/schedule/12/part/III/crossheading/grounds-of-complaint/paragraph/1",
    "retrieved_at": "2026-10-29T09:54:49.368285+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}