# Building Societies Act 1986, Paragraph 1

Extent: E+W+S+N.I.

(1) The grounds for making action by a building society or connected undertaking subject to investigation under the scheme must be that the action constitutes—
(a) in the case of a building society, a breach of the society’s obligations under this Act, its rules or any contract, or
(b) in the case of a connected undertaking, a breach of the undertaking’s obligations under its rules (if any) or any contract, or
(c) unfair treatment, or
(d) maladministration, or
(e) a decision to which sub-paragraph (2) below applies, or action consequential on such a decision,
in relation to the complainant and has caused him pecuniary loss or expense or inconvenience.
(2) This sub-paragraph applies to any decision in connection with the provision of a relevant service which is made otherwise than in the legitimate exercise of commercial judgment.

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Source: https://www.legislation.gov.uk/ukpga/1986/53/schedule/12/part/III/crossheading/grounds-of-complaint/paragraph/1 (the official version)
Page: https://openlegislation.uk/building-societies-act-1986/schedule-12/part-III/crossheading-grounds-of-complaint/paragraph-1
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.