# Bus Services (Wales) Act 2026, Section 11: Power to make supplementary provision about local bus service contracts

Extent: E+W

(1) Regulations may make provision about terms that must be included in a local bus service contract.
(2) That provision may relate to any of the following matters (among others)—
(a) punctuality, reliability and safety;
(b) frequency and timing;
(c) routes and areas of operation;
(d) arrangements for determining when passengers are taken up or set down;
(e) embarkation points and disembarkation points;
(f) booking journeys;
(g) record keeping;
(h) vehicles (including facilities to be made available and information to be displayed on vehicles), vehicle emissions, and types of fuel or power;
(i) connections to public passenger transport services and to section 19 services;
(j) passenger journeys involving travel on more than one local bus service, or travel on both a local bus service and public passenger transport services or section 19 services;
(k) ticketing, fares, and how entitlement to travel may be evidenced;
(l) education and training;
(m) interaction with customers, including in connection with customer feedback, and procedures for dealing with complaints and incidents;
(n) compliance with statutory requirements;
(o) incentives for improving the quality of a service;
(p) facilities and amenities to be made available to any person;
(q) payments to any person.
(3) Regulations under subsection (1) may—
(a) set out a standard form for terms that must be included in a local bus service contract;
(b) prescribe circumstances in which that standard form may or must be used in a local bus service contract.

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Source: https://www.legislation.gov.uk/asc/2026/2/section/11 (the official version)
Page: https://openlegislation.uk/bus-services-wales-act-2026/section-11
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.