{
  "url": "https://openlegislation.uk/bus-user-complaints-tribunal-regulations-2002/note",
  "json_url": "https://openlegislation.uk/bus-user-complaints-tribunal-regulations-2002/note.json",
  "legislation": "ssi/2002/199",
  "legislation_title": "The Bus User Complaints Tribunal Regulations 2002",
  "legislation_url": "https://openlegislation.uk/bus-user-complaints-tribunal-regulations-2002",
  "path": "note",
  "kind": "note",
  "number": null,
  "heading": "Explanatory note",
  "text": "(This note is not part of the Regulations)\nThese Regulations establish the Bus Users Complaints Tribunal and provide for the determination of written complaints under Section 41 of the Transport (Scotland) Act 2001 in connection with the operation of local services.\nRegulations 5 and 6 set out the procedures for making and receiving complaints from any individuals.\nRegulation 7 makes provision for the convener of the Tribunal to invite further representations relating to the complaint.\nRegulation 8 makes provision for the Tribunal to determine the complaint.\nRegulation 9 enables the convener to consider an appeal against a determination.\nRegulation 10 makes provision for the Tribunal to award reasonable compensation for actual loss incurred.\nRegulation 11 makes provision for the Tribunal to extend time limits or dismiss or allow appeals.\nRegulation 12 sets out the procedure for sending documents to each party, the Tribunal or to any other person.\nRegulation 13 stipulates the tenure of office for the Tribunal members.\nRegulations 14 and 16 stipulate the details to be included in reports to both the Scottish Ministers and the Traffic Commissioner and when these reports should be made.\nRegulation 15 makes provision for the Scottish Ministers to lay the report made under regulation 14 before the Scottish Parliament.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/ssi/2002/199/note",
    "retrieved_at": "2026-10-28T22:41:29.856800+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}