{
  "url": "https://openlegislation.uk/bus-user-complaints-tribunal-regulations-2002/regulation-6",
  "json_url": "https://openlegislation.uk/bus-user-complaints-tribunal-regulations-2002/regulation-6.json",
  "legislation": "ssi/2002/199",
  "legislation_title": "The Bus User Complaints Tribunal Regulations 2002",
  "legislation_url": "https://openlegislation.uk/bus-user-complaints-tribunal-regulations-2002",
  "path": "regulation/6",
  "kind": "regulation",
  "number": "6",
  "heading": "Action upon receipt of notice of complaint",
  "text": "(1) Upon receiving a notice of complaint in accordance with regulation 5, the Tribunal shall–\n(a) send an acknowledgement of receipt to the complainant;\n(b) enter particulars of the complaint in a register maintained by the Tribunal for that purpose; and\n(c) send a copy of the notice of complaint to the bus operator.\n(2) Upon receiving a copy of the notice of complaint in accordance with paragraph (1)(c), the bus operator shall within 21 days send to the Tribunal a copy of–\n(a) the original representations contained in the relevant complaint;\n(b) its response to those representations; and\n(c) its response to the notice of complaint.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/ssi/2002/199/regulation/6",
    "retrieved_at": "2026-10-28T22:41:29.856800+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}