# The Bus User Complaints Tribunal Regulations 2002, Regulation 6: Action upon receipt of notice of complaint


(1) Upon receiving a notice of complaint in accordance with regulation 5, the Tribunal shall–
(a) send an acknowledgement of receipt to the complainant;
(b) enter particulars of the complaint in a register maintained by the Tribunal for that purpose; and
(c) send a copy of the notice of complaint to the bus operator.
(2) Upon receiving a copy of the notice of complaint in accordance with paragraph (1)(c), the bus operator shall within 21 days send to the Tribunal a copy of–
(a) the original representations contained in the relevant complaint;
(b) its response to those representations; and
(c) its response to the notice of complaint.

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Source: https://www.legislation.gov.uk/ssi/2002/199/regulation/6 (the official version)
Page: https://openlegislation.uk/bus-user-complaints-tribunal-regulations-2002/regulation-6
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.