{
  "url": "https://openlegislation.uk/care-homes-regulations-2001/schedule-4/paragraph-11",
  "json_url": "https://openlegislation.uk/care-homes-regulations-2001/schedule-4/paragraph-11.json",
  "legislation": "uksi/2001/3965",
  "legislation_title": "The Care Homes Regulations 2001",
  "legislation_url": "https://openlegislation.uk/care-homes-regulations-2001",
  "path": "schedule/4/paragraph/11",
  "kind": "paragraph",
  "number": "11",
  "heading": null,
  "text": "A record of all complaints made by service users or representatives or relatives of service users or by persons working at the care home about the operation of the care home, and the action taken by the registered person in respect of any such complaint.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [
    {
      "type": "omitted",
      "affecting": "uksi/2004/1770",
      "affecting_title": "The Care Standards Act 2000 (Establishments and Agencies) (Miscellaneous Amendments) Regulations 2004"
    },
    {
      "type": "added",
      "affecting": "uksi/2004/1770",
      "affecting_title": "The Care Standards Act 2000 (Establishments and Agencies) (Miscellaneous Amendments) Regulations 2004"
    },
    {
      "type": "word substituted",
      "affecting": "uksi/2002/865",
      "affecting_title": "The Care Standards Act 2000 (Establishments and Agencies) (Miscellaneous Amendments) Regulations 2002"
    }
  ],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2001/3965/schedule/4/paragraph/11",
    "retrieved_at": "2026-10-29T07:19:07.009064+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}