# The Care Homes Regulations 2001, Paragraph 11


A record of all complaints made by service users or representatives or relatives of service users or by persons working at the care home about the operation of the care home, and the action taken by the registered person in respect of any such complaint.

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Source: https://www.legislation.gov.uk/uksi/2001/3965/schedule/4/paragraph/11 (the official version)
Page: https://openlegislation.uk/care-homes-regulations-2001/schedule-4/paragraph-11
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.