{
  "url": "https://openlegislation.uk/child-minding-and-day-care-wales-regulations-2010/regulation-34",
  "json_url": "https://openlegislation.uk/child-minding-and-day-care-wales-regulations-2010/regulation-34.json",
  "legislation": "wsi/2010/2574",
  "legislation_title": "The Child Minding and Day Care (Wales) Regulations 2010",
  "legislation_url": "https://openlegislation.uk/child-minding-and-day-care-wales-regulations-2010",
  "path": "regulation/34",
  "kind": "regulation",
  "number": "34",
  "heading": "Local resolution",
  "text": "(1) Complaints that are dealt with locally must be resolved by the registered person as soon as reasonably practicable and in any event within 14 days.\n(2) Where the complaint is resolved under paragraph (1), the registered person must confirm in writing to the complainant the agreed resolution.\n(3) The registered person must, at the request of the Welsh Ministers or any local authority which has arranged for the provision of child minding or day care for a relevant child, confirm the local resolution of a complaint.\n(4) The time limit in paragraph (1) may be extended for up to a further 14 days with the agreement of the complainant.",
  "extent": "E+W",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "M",
      "label": "M1",
      "text": "The terms “locally” and “Local resolution” are to be construed in accordance with the principles set out in Listening and Learning: A guide to handling complaints and representations in local authority social services in Wales (ISBN 0 - 11- 091240 - 3) published by the Welsh Assembly Government in 2005."
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/wsi/2010/2574/regulation/34",
    "retrieved_at": "2026-10-28T23:52:55.843770+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}