{
  "url": "https://openlegislation.uk/childcare-general-childcare-register-regulations-2008/schedule-6/paragraph-19",
  "json_url": "https://openlegislation.uk/childcare-general-childcare-register-regulations-2008/schedule-6/paragraph-19.json",
  "legislation": "uksi/2008/975",
  "legislation_title": "The Childcare (General Childcare Register) Regulations 2008",
  "legislation_url": "https://openlegislation.uk/childcare-general-childcare-register-regulations-2008",
  "path": "schedule/6/paragraph/19",
  "kind": "paragraph",
  "number": "19",
  "heading": "Procedures for dealing with complaints",
  "text": "(1) In the case of a registered person who is not a home child-carer, the registered person ensures that—\n(a) there is a written statement of procedures to be followed in relation to complaints,\n(b) each complaint is fully investigated,\n(c) a written record is made of any complaint, the outcome of the investigation and any action taken,\n(d) the person who made the complaint is provided, as soon as is reasonably practicable, and in any event within 20 days of the date on which the complaint was made, with an account (in writing if requested by that person), of the findings of the investigation into the complaint and any action that has been taken or is to be taken as a result,\n(e) at the request of the Chief Inspector, and within such reasonable period as the Chief Inspector specifies, the Chief Inspector is supplied with—\n(i) a statement containing a summary of any complaints made during the preceding 12 months and any action taken, or\n(ii) a list of all complaints recorded under paragraph (c) during such period of time as may be specified by the Chief Inspector (provided that such period does not begin more than two years before the request is made), and\n(f) the record referred to in paragraph (c) is retained for a period of two years from the date on which it was made.\n(2) In sub-paragraph (1), a “complaint” means a complaint by a parent in respect of a child for whom the childcare is being provided which—\n(a) is made in writing to the registered person, and\n(b) relates to any of the requirements in this Schedule.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [
    {
      "type": "words inserted",
      "affecting": "uksi/2009/1545",
      "affecting_title": "The Childcare (General Childcare Register) (Amendment) Regulations 2009"
    },
    {
      "type": "inserted",
      "affecting": "uksi/2009/1545",
      "affecting_title": "The Childcare (General Childcare Register) (Amendment) Regulations 2009"
    },
    {
      "type": "words inserted",
      "affecting": "uksi/2009/1545",
      "affecting_title": "The Childcare (General Childcare Register) (Amendment) Regulations 2009"
    },
    {
      "type": "substituted for Sch. 6 para. 13(1)(a)",
      "affecting": "uksi/2026/796",
      "affecting_title": "The Childcare (Miscellaneous Amendments) (England) Regulations 2026"
    },
    {
      "type": "word omitted",
      "affecting": "uksi/2026/796",
      "affecting_title": "The Childcare (Miscellaneous Amendments) (England) Regulations 2026"
    },
    {
      "type": "word substituted",
      "affecting": "uksi/2014/912",
      "affecting_title": "The Childcare (Welfare and Registration Requirements) (Amendment) Regulations 2014"
    },
    {
      "type": "substituted",
      "affecting": "uksi/2014/912",
      "affecting_title": "The Childcare (Welfare and Registration Requirements) (Amendment) Regulations 2014"
    },
    {
      "type": "words substituted",
      "affecting": "uksi/2014/912",
      "affecting_title": "The Childcare (Welfare and Registration Requirements) (Amendment) Regulations 2014"
    },
    {
      "type": "omitted",
      "affecting": "uksi/2014/912",
      "affecting_title": "The Childcare (Welfare and Registration Requirements) (Amendment) Regulations 2014"
    },
    {
      "type": "omitted",
      "affecting": "uksi/2014/912",
      "affecting_title": "The Childcare (Welfare and Registration Requirements) (Amendment) Regulations 2014"
    },
    {
      "type": "omitted",
      "affecting": "uksi/2014/912",
      "affecting_title": "The Childcare (Welfare and Registration Requirements) (Amendment) Regulations 2014"
    },
    {
      "type": "substituted",
      "affecting": "uksi/2014/912",
      "affecting_title": "The Childcare (Welfare and Registration Requirements) (Amendment) Regulations 2014"
    },
    {
      "type": "omitted",
      "affecting": "uksi/2014/912",
      "affecting_title": "The Childcare (Welfare and Registration Requirements) (Amendment) Regulations 2014"
    },
    {
      "type": "words substituted",
      "affecting": "uksi/2014/912",
      "affecting_title": "The Childcare (Welfare and Registration Requirements) (Amendment) Regulations 2014"
    },
    {
      "type": "words substituted",
      "affecting": "uksi/2014/912",
      "affecting_title": "The Childcare (Welfare and Registration Requirements) (Amendment) Regulations 2014"
    },
    {
      "type": "words substituted",
      "affecting": "uksi/2014/912",
      "affecting_title": "The Childcare (Welfare and Registration Requirements) (Amendment) Regulations 2014"
    },
    {
      "type": "words substituted",
      "affecting": "uksi/2014/912",
      "affecting_title": "The Childcare (Welfare and Registration Requirements) (Amendment) Regulations 2014"
    },
    {
      "type": "words substituted",
      "affecting": "uksi/2014/912",
      "affecting_title": "The Childcare (Welfare and Registration Requirements) (Amendment) Regulations 2014"
    },
    {
      "type": "words substituted",
      "affecting": "uksi/2014/912",
      "affecting_title": "The Childcare (Welfare and Registration Requirements) (Amendment) Regulations 2014"
    },
    {
      "type": "words inserted",
      "affecting": "uksi/2014/912",
      "affecting_title": "The Childcare (Welfare and Registration Requirements) (Amendment) Regulations 2014"
    },
    {
      "type": "words inserted",
      "affecting": "uksi/2014/912",
      "affecting_title": "The Childcare (Welfare and Registration Requirements) (Amendment) Regulations 2014"
    },
    {
      "type": "words inserted",
      "affecting": "uksi/2014/912",
      "affecting_title": "The Childcare (Welfare and Registration Requirements) (Amendment) Regulations 2014"
    },
    {
      "type": "words substituted",
      "affecting": "uksi/2014/2103",
      "affecting_title": "The Special Educational Needs (Consequential Amendments to Subordinate Legislation) Order 2014"
    },
    {
      "type": "word substituted",
      "affecting": "uksi/2015/1562",
      "affecting_title": "The Childcare (Miscellaneous Amendments) Regulations 2015"
    },
    {
      "type": "inserted",
      "affecting": "uksi/2015/1562",
      "affecting_title": "The Childcare (Miscellaneous Amendments) Regulations 2015"
    },
    {
      "type": "inserted",
      "affecting": "uksi/2015/1562",
      "affecting_title": "The Childcare (Miscellaneous Amendments) Regulations 2015"
    },
    {
      "type": "words substituted",
      "affecting": "uksi/2015/1562",
      "affecting_title": "The Childcare (Miscellaneous Amendments) Regulations 2015"
    },
    {
      "type": "words inserted",
      "affecting": "uksi/2015/1562",
      "affecting_title": "The Childcare (Miscellaneous Amendments) Regulations 2015"
    },
    {
      "type": "substituted for Sch. 6 para. 3 3A",
      "affecting": "uksi/2012/1699",
      "affecting_title": "The Childcare (General Childcare Register) (Amendment) Regulations 2012"
    },
    {
      "type": "words inserted",
      "affecting": "uksi/2012/1699",
      "affecting_title": "The Childcare (General Childcare Register) (Amendment) Regulations 2012"
    },
    {
      "type": "words inserted",
      "affecting": "uksi/2012/1699",
      "affecting_title": "The Childcare (General Childcare Register) (Amendment) Regulations 2012"
    },
    {
      "type": "words inserted",
      "affecting": "uksi/2012/1699",
      "affecting_title": "The Childcare (General Childcare Register) (Amendment) Regulations 2012"
    },
    {
      "type": "substituted",
      "affecting": "uksi/2024/1019",
      "affecting_title": "The Levelling-up and Regeneration Act 2023 (Miscellaneous Amendment) Regulations 2024"
    },
    {
      "type": "inserted",
      "affecting": "uksi/2024/1019",
      "affecting_title": "The Levelling-up and Regeneration Act 2023 (Miscellaneous Amendment) Regulations 2024"
    },
    {
      "type": "words inserted",
      "affecting": "uksi/2024/1019",
      "affecting_title": "The Levelling-up and Regeneration Act 2023 (Miscellaneous Amendment) Regulations 2024"
    },
    {
      "type": "words inserted",
      "affecting": "uksi/2024/1019",
      "affecting_title": "The Levelling-up and Regeneration Act 2023 (Miscellaneous Amendment) Regulations 2024"
    },
    {
      "type": "words substituted",
      "affecting": "uksi/2024/1019",
      "affecting_title": "The Levelling-up and Regeneration Act 2023 (Miscellaneous Amendment) Regulations 2024"
    },
    {
      "type": "words substituted",
      "affecting": "uksi/2009/1545",
      "affecting_title": "The Childcare (General Childcare Register) (Amendment) Regulations 2009"
    },
    {
      "type": "words substituted",
      "affecting": "uksi/2009/1545",
      "affecting_title": "The Childcare (General Childcare Register) (Amendment) Regulations 2009"
    },
    {
      "type": "words substituted",
      "affecting": "uksi/2009/1545",
      "affecting_title": "The Childcare (General Childcare Register) (Amendment) Regulations 2009"
    },
    {
      "type": "words substituted",
      "affecting": "uksi/2010/677",
      "affecting_title": "The Apprenticeships, Skills, Children and Learning Act 2009, Parts 7 and 8 (Consequential Amendments) Order 2010"
    }
  ],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2008/975/schedule/6/paragraph/19",
    "retrieved_at": "2026-11-06T03:38:00.024840+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}