Paragraph 2 Allocation of complaint (section 21(1)(a) to (c))
A decision on how to allocate a complaint under section 21(1)(a) to (c)—
(a)
may (but need not) be recorded, and
(b)
must not be published.
A decision on how to allocate a complaint under section 21(1)(a) to (c)—
may (but need not) be recorded, and
must not be published.