{
  "url": "https://openlegislation.uk/commissioner-for-older-people-wales-act-2006/section-20",
  "json_url": "https://openlegislation.uk/commissioner-for-older-people-wales-act-2006/section-20.json",
  "legislation": "ukpga/2006/30",
  "legislation_title": "Commissioner for Older People (Wales) Act 2006",
  "legislation_url": "https://openlegislation.uk/commissioner-for-older-people-wales-act-2006",
  "path": "section/20",
  "kind": "section",
  "number": "20",
  "heading": "Complaints procedure in respect of the Commissioner",
  "text": "(1) The Commissioner must establish a procedure for the investigation of complaints made in respect of his actions or omissions relating to the discharge of his functions.\n(2) The procedure established under subsection (1) must include provision about—\n(a) how a complaint may be made;\n(b) the person to whom a complaint may be made;\n(c) the period within which consideration of a complaint must begin and should be concluded; and\n(d) action that the Commissioner must consider taking in response to a complaint.\n(3) The Commissioner may amend the procedure established under subsection (1) from time to time.\n(4) Before establishing or amending the procedure under subsection (1) the Commissioner must consult the Welsh Ministers and obtain their approval.\n(5) After establishing or amending the procedure under subsection (1) the Commissioner must send a document setting out the procedure to the Welsh Ministers.",
  "extent": "E+W",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Words in s. 20(4) substituted (the amendment coming into force immediately after the end of \"the initial period\" (which ended with the day of the first appointment of a First Minister on 25.5.2007) in accordance with art. 1(2)(3) of the amending S.I. and see ss. 46, 161(5) of Government of Wales Act 2006 (c. 32)) by The Government of Wales Act 2006 (Consequential Modifications and Transitional Provisions) Order 2007 (S.I. 2007/1388), arts. 1(2)(3), 3, Sch. 1 para. 138(2)(a)"
    },
    {
      "type": "F",
      "label": "F2",
      "text": "Word in s. 20(4) substituted (the amendment coming into force immediately after the end of \"the initial period\" (which ended with the day of the first appointment of a First Minister on 25.5.2007) in accordance with art. 1(2)(3) of the amending S.I. and see ss. 46, 161(5) of Government of Wales Act 2006 (c. 32)) by The Government of Wales Act 2006 (Consequential Modifications and Transitional Provisions) Order 2007 (S.I. 2007/1388), arts. 1(2)(3), 3, Sch. 1 para. 138(2)(b)"
    },
    {
      "type": "F",
      "label": "F3",
      "text": "Words in s. 20(5) substituted (the amendment coming into force immediately after the end of \"the initial period\" (which ended with the day of the first appointment of a First Minister on 25.5.2007) in accordance with art. 1(2)(3) of the amending S.I. and see ss. 46, 161(5) of Government of Wales Act 2006 (c. 32)) by The Government of Wales Act 2006 (Consequential Modifications and Transitional Provisions) Order 2007 (S.I. 2007/1388), arts. 1(2)(3), 3, Sch. 1 para. 138(3)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/ukpga/2006/30/section/20",
    "retrieved_at": "2026-10-29T09:14:16.020982+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}