# Commissioner for Older People (Wales) Act 2006, Section 20: Complaints procedure in respect of the Commissioner

Extent: E+W

(1) The Commissioner must establish a procedure for the investigation of complaints made in respect of his actions or omissions relating to the discharge of his functions.
(2) The procedure established under subsection (1) must include provision about—
(a) how a complaint may be made;
(b) the person to whom a complaint may be made;
(c) the period within which consideration of a complaint must begin and should be concluded; and
(d) action that the Commissioner must consider taking in response to a complaint.
(3) The Commissioner may amend the procedure established under subsection (1) from time to time.
(4) Before establishing or amending the procedure under subsection (1) the Commissioner must consult the Welsh Ministers and obtain their approval.
(5) After establishing or amending the procedure under subsection (1) the Commissioner must send a document setting out the procedure to the Welsh Ministers.

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Source: https://www.legislation.gov.uk/ukpga/2006/30/section/20 (the official version)
Page: https://openlegislation.uk/commissioner-for-older-people-wales-act-2006/section-20
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.