{
  "url": "https://openlegislation.uk/communications-act-2003/section-368D",
  "json_url": "https://openlegislation.uk/communications-act-2003/section-368D.json",
  "legislation": "ukpga/2003/21",
  "legislation_title": "Communications Act 2003",
  "legislation_url": "https://openlegislation.uk/communications-act-2003",
  "path": "section/368D",
  "kind": "section",
  "number": "368D",
  "heading": "Duties of service providers",
  "text": "(1) The provider of an on-demand programme service must ensure that the service complies with the requirements of sections 368E(1) and (2) and 368F to 368H.\n(2) The provider of an on-demand programme service (“P”) must supply the following information to users of the service—\n(a) P’s name;\n(b) P’s address;\n(c) P’s electronic address;\n(ca) a statement that P is subject to regulation by the appropriate regulatory authority as a result of section 368A(1)(e) and (f);\n(d) the name, address and electronic address of any body which is the appropriate regulatory authority for any purpose in relation to P or the on-demand programme service that P provides.\n(3) The provider of an on-demand programme service must—\n(zza) provide the appropriate regulatory authority with a copy of any accessibility action plan drawn up by the provider as mentioned in section 368C(2);\n(za) pay to the appropriate regulatory authority such fee as that authority may require under section 368NA;\n(zb) retain a copy of every programme included in the service for at least 60 days after the day on which the programme ceases to be available for viewing;\n(a) comply with any requirement under section 368O (provision of information);\n(b) co-operate fully with the appropriate authority for any purpose within section 368O(2) or (6).\n(3A) A copy of a programme retained for the purposes of subsection (3)(zb) must be of a standard and in a format which allows the programme to be viewed as it was made available for viewing.\n(4) In this section “electronic address” means an electronic address to which users may send electronic communications, and includes any number or address used for the purposes of receiving such communications.",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Pt. 4A inserted (19.12.2009) by Audiovisual Media Services Regulations 2009 (S.I. 2009/2979), regs. 1(1), 2"
    },
    {
      "type": "F",
      "label": "F2",
      "text": "Words in s. 368D(1) substituted (1.11.2020) by The Audiovisual Media Services Regulations 2020 (S.I. 2020/1062), regs. 1(2), 31(a) (with Pt. 7)"
    },
    {
      "type": "F",
      "label": "F3",
      "text": "S. 368D(2)(ca) inserted (1.11.2020) by The Audiovisual Media Services Regulations 2020 (S.I. 2020/1062), regs. 1(2), 31(b)(i) (with Pt. 7)"
    },
    {
      "type": "F",
      "label": "F4",
      "text": "Words in s. 368D(2)(ca) substituted (23.8.2024) by Media Act 2024 (c. 15), s. 55(3)(h), Sch. 12 para. 8; S.I. 2024/858, reg. 2(1)(z6)"
    },
    {
      "type": "F",
      "label": "F5",
      "text": "Words in s. 368D(2)(d) substituted (1.11.2020) by The Audiovisual Media Services Regulations 2020 (S.I. 2020/1062), regs. 1(2), 31(b)(ii) (with Pt. 7)"
    },
    {
      "type": "F",
      "label": "F6",
      "text": "S. 368D(3)(zza) inserted (1.11.2020) by The Audiovisual Media Services Regulations 2020 (S.I. 2020/1062), regs. 1(2), 31(c) (with Pt. 7)"
    },
    {
      "type": "F",
      "label": "F7",
      "text": "S. 368D(3)(za)(zb) inserted (18.3.2010) by The Audiovisual Media Services Regulations 2010 (S.I. 2010/419), regs. 1(1), 5(1)"
    },
    {
      "type": "F",
      "label": "F8",
      "text": "Words in s. 368D(3)(zb) substituted (23.8.2024) by Media Act 2024 (c. 15), s. 55(3)(d), Sch. 8 para. 7; S.I. 2024/858, reg. 2(1)(z2)"
    },
    {
      "type": "F",
      "label": "F9",
      "text": "Words in s. 368D(3)(b) substituted (23.8.2024) by Media Act 2024 (c. 15), s. 55(3)(d), Sch. 6 para. 11(2); S.I. 2024/858, reg. 2(1)(z)"
    },
    {
      "type": "F",
      "label": "F10",
      "text": "S. 368D(3A) inserted (18.3.2010) by The Audiovisual Media Services Regulations 2010 (S.I. 2010/419), regs. 1(1), 5(2)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/ukpga/2003/21/section/368D",
    "retrieved_at": "2026-10-28T17:08:53.877248+00:00",
    "licence": "OGL-UK-3.0",
    "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
    "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
  }
}