# Communications Act 2003, Section 368HK: Complaints relating to Tier 1 standards code


(1) OFCOM must establish and maintain procedures for the handling and resolution of complaints that a person who provides a Tier 1 service is failing, or has failed, to comply with section 368HJ(1).
(2) A person who provides a Tier 1 service must establish and maintain procedures for the handling and resolution of complaints that the person is failing, or has failed, to comply with section 368HJ(1).

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Source: https://www.legislation.gov.uk/ukpga/2003/21/section/368HK (the official version)
Page: https://openlegislation.uk/communications-act-2003/section-368HK
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.