{
  "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992",
  "json_url": "https://openlegislation.uk/competition-and-service-utilities-act-1992.json",
  "id": "ukpga/1992/43",
  "title": "Competition and Service (Utilities) Act 1992",
  "short_title": "Competition and Service (Utilities) Act 1992",
  "long_title": "An Act to make provision with respect to standards of performance and service to customers in relation to the telecommunications, gas supply, electricity supply, water supply and sewerage service industries; to make provision with respect to complaints by, and disputes with, customers in those industries; to make provision with respect to the powers of the regulators of those industries and with respect to related matters; to make provision with respect to the payment of deposits by customers of certain telecommunications operators; to make further provision for facilitating effective competition in certain of those industries; to make provision with respect to mergers of water or sewerage undertakers; to make provision with respect to compliance orders against public gas suppliers; to make a minor correction in section 98 of the Water Industry Act 1991; and for connected purposes.",
  "citation": "1992 c. 43",
  "type": "ukpga",
  "year": "1992",
  "number": "43",
  "version": "current",
  "date": "1992-03-16",
  "revised": true,
  "valid_from": "2010-04-06",
  "extent": "E+W+S+N.I.",
  "unapplied_effects": 0,
  "provisions": [
    {
      "path": "introduction",
      "kind": "introduction",
      "number": null,
      "heading": "Introductory text",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/introduction",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "part/I",
      "kind": "part",
      "number": "I",
      "heading": "Standards of Performance and Service to Customers",
      "url": null,
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "part/I/crossheading/telecommunications",
      "kind": "crossheading",
      "number": null,
      "heading": "Telecommunications",
      "url": null,
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "part/I"
    },
    {
      "path": "section/1",
      "kind": "section",
      "number": "1",
      "heading": "Standards of performance.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-1",
      "extent": null,
      "status": "repealed",
      "parent": "part/I/crossheading/telecommunications"
    },
    {
      "path": "section/2",
      "kind": "section",
      "number": "2",
      "heading": "Information with respect to levels of performance.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-2",
      "extent": null,
      "status": "repealed",
      "parent": "part/I/crossheading/telecommunications"
    },
    {
      "path": "section/3",
      "kind": "section",
      "number": "3",
      "heading": "Information to be given to customers about overall performance.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-3",
      "extent": null,
      "status": "repealed",
      "parent": "part/I/crossheading/telecommunications"
    },
    {
      "path": "section/4",
      "kind": "section",
      "number": "4",
      "heading": "Procedures for dealing with complaints.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-4",
      "extent": null,
      "status": "repealed",
      "parent": "part/I/crossheading/telecommunications"
    },
    {
      "path": "section/5",
      "kind": "section",
      "number": "5",
      "heading": "Disputes about discrimination etc. in fixing charges.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-5",
      "extent": null,
      "status": "repealed",
      "parent": "part/I/crossheading/telecommunications"
    },
    {
      "path": "section/6",
      "kind": "section",
      "number": "6",
      "heading": "Billing disputes.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-6",
      "extent": null,
      "status": "repealed",
      "parent": "part/I/crossheading/telecommunications"
    },
    {
      "path": "section/7",
      "kind": "section",
      "number": "7",
      "heading": "Deposits.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-7",
      "extent": null,
      "status": "repealed",
      "parent": "part/I/crossheading/telecommunications"
    },
    {
      "path": "section/8",
      "kind": "section",
      "number": "8",
      "heading": "Disconnections.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-8",
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      "parent": "part/I/crossheading/telecommunications"
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    {
      "path": "section/9",
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      "heading": "Enforcement of standards of performance, etc.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-9",
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    {
      "path": "section/10",
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      "heading": "Interpretation.",
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      "parent": "part/I/crossheading/telecommunications"
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    {
      "path": "part/I/crossheading/gas-supply",
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      "heading": "Gas supply",
      "url": null,
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    },
    {
      "path": "section/11",
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      "heading": "Standards of performance.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-11",
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    {
      "path": "section/12",
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      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-12",
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      "parent": "part/I/crossheading/gas-supply"
    },
    {
      "path": "section/13",
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      "heading": "Information to be given to customers about overall performance.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-13",
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    },
    {
      "path": "section/14",
      "kind": "section",
      "number": "14",
      "heading": ". . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-14",
      "extent": "E+W+S",
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    },
    {
      "path": "section/15",
      "kind": "section",
      "number": "15",
      "heading": ". . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-15",
      "extent": "E+W+S",
      "status": "repealed",
      "parent": "part/I/crossheading/gas-supply"
    },
    {
      "path": "section/16",
      "kind": "section",
      "number": "16",
      "heading": ". . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-16",
      "extent": "E+W+S",
      "status": "repealed",
      "parent": "part/I/crossheading/gas-supply"
    },
    {
      "path": "section/17",
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      "heading": "Billing disputes.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-17",
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    },
    {
      "path": "section/18",
      "kind": "section",
      "number": "18",
      "heading": "Preliminary investigation of disputes by Gas Consumers’ Council",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-18",
      "extent": null,
      "status": null,
      "parent": "part/I/crossheading/gas-supply"
    },
    {
      "path": "section/19",
      "kind": "section",
      "number": "19",
      "heading": ". . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-19",
      "extent": "E+W+S",
      "status": "repealed",
      "parent": "part/I/crossheading/gas-supply"
    },
    {
      "path": "part/I/crossheading/electricity-supply",
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      "heading": "Electricity supply",
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    },
    {
      "path": "section/20",
      "kind": "section",
      "number": "20",
      "heading": ". . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-20",
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      "parent": "part/I/crossheading/electricity-supply"
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    {
      "path": "section/21",
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      "heading": "Information to be given to customers about overall performance.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-21",
      "extent": null,
      "status": null,
      "parent": "part/I/crossheading/electricity-supply"
    },
    {
      "path": "section/22",
      "kind": "section",
      "number": "22",
      "heading": ". . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-22",
      "extent": "E+W+S",
      "status": "repealed",
      "parent": "part/I/crossheading/electricity-supply"
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    {
      "path": "section/23",
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      "heading": "Billing disputes.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-23",
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    {
      "path": "section/24",
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      "path": "section/25",
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      "heading": "Determination of disputes by Director: interim directions.",
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    {
      "path": "part/I/crossheading/water-supply",
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      "heading": "Water supply",
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    {
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      "heading": "Research concerning views of customers.",
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    {
      "path": "section/28",
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      "path": "section/29",
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    {
      "path": "part/I/crossheading/sewerage-services",
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      "path": "section/30",
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      "heading": "Research concerning views of customers.",
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      "path": "section/31",
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      "path": "section/32",
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      "heading": "Information to be given to customers about overall performance.",
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    {
      "path": "section/33",
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      "heading": "Procedures for dealing with complaints.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-33",
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    },
    {
      "path": "part/I/crossheading/water-supply-and-sewerage-services",
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      "path": "section/34",
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    {
      "path": "section/35",
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      "heading": "Reference of certain disputes to the Director.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-35",
      "extent": null,
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      "path": "section/36",
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      "heading": "Billing disputes.",
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    {
      "path": "part/II",
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      "heading": "Competition",
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    {
      "path": "part/II/crossheading/gas-supply",
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      "parent": "part/II"
    },
    {
      "path": "section/37",
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      "number": "37",
      "heading": "The 25,000 therm limits.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-37",
      "extent": null,
      "status": null,
      "parent": "part/II/crossheading/gas-supply"
    },
    {
      "path": "section/38",
      "kind": "section",
      "number": "38",
      "heading": ". . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-38",
      "extent": "E+W+S",
      "status": "repealed",
      "parent": "part/II/crossheading/gas-supply"
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    {
      "path": "part/II/crossheading/water-supply-and-sewerage-services",
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      "heading": "Water supply and sewerage services",
      "url": null,
      "extent": "E+W",
      "status": null,
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    },
    {
      "path": "section/39",
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      "heading": "Mergers of water undertakers.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-39",
      "extent": null,
      "status": null,
      "parent": "part/II/crossheading/water-supply-and-sewerage-services"
    },
    {
      "path": "section/40",
      "kind": "section",
      "number": "40",
      "heading": "Inset appointments.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-40",
      "extent": null,
      "status": null,
      "parent": "part/II/crossheading/water-supply-and-sewerage-services"
    },
    {
      "path": "section/41",
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      "number": "41",
      "heading": "The domestic supply duty",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-41",
      "extent": null,
      "status": null,
      "parent": "part/II/crossheading/water-supply-and-sewerage-services"
    },
    {
      "path": "section/42",
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      "heading": "Transitional provision with respect to replacement appointments.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-42",
      "extent": null,
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      "parent": "part/II/crossheading/water-supply-and-sewerage-services"
    },
    {
      "path": "section/43",
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      "heading": "Connections with water mains and communications with sewers.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-43",
      "extent": null,
      "status": null,
      "parent": "part/II/crossheading/water-supply-and-sewerage-services"
    },
    {
      "path": "section/44",
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      "number": "44",
      "heading": "Bulk supplies of water.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-44",
      "extent": null,
      "status": null,
      "parent": "part/II/crossheading/water-supply-and-sewerage-services"
    },
    {
      "path": "section/45",
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      "heading": "New connections with public sewers.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-45",
      "extent": null,
      "status": null,
      "parent": "part/II/crossheading/water-supply-and-sewerage-services"
    },
    {
      "path": "section/46",
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      "number": "46",
      "heading": "Discharges into and from public sewers.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-46",
      "extent": null,
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      "parent": "part/II/crossheading/water-supply-and-sewerage-services"
    },
    {
      "path": "section/47",
      "kind": "section",
      "number": "47",
      "heading": "Pipe-laying by water or sewerage undertaker in area of another such undertaker.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-47",
      "extent": null,
      "status": null,
      "parent": "part/II/crossheading/water-supply-and-sewerage-services"
    },
    {
      "path": "part/III",
      "kind": "part",
      "number": "III",
      "heading": "Miscellaneous and Supplemental",
      "url": null,
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "section/48",
      "kind": "section",
      "number": "48",
      "heading": "Compliance orders against public gas suppliers.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-48",
      "extent": "E+W+S",
      "status": null,
      "parent": "part/III"
    },
    {
      "path": "section/49",
      "kind": "section",
      "number": "49",
      "heading": "Telecommunications: powers to make regulations.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-49",
      "extent": null,
      "status": "repealed",
      "parent": "part/III"
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    {
      "path": "section/50",
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      "number": "50",
      "heading": "Protection of interests of customers of water and sewerage undertakers.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-50",
      "extent": "E+W",
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      "parent": "part/III"
    },
    {
      "path": "section/51",
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      "number": "51",
      "heading": "Conditions for connections with water mains and for supplies of water.",
      "url": "https://openlegislation.uk/competition-and-service-utilities-act-1992/section-51",
      "extent": "E+W",
      "status": null,
      "parent": "part/III"
    },
    {
      "path": "section/52",
      "kind": "section",
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