{
  "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013",
  "json_url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013.json",
  "id": "uksi/2013/3134",
  "title": "The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013",
  "short_title": "Consumer Contracts (Information, Cancellation and Additional Charges) 2013",
  "long_title": "These Regulations implement most provisions of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council (“the Directive”). The remaining provisions of the Directive are implemented in the Consumer Rights (Payment Surcharges) Regulations 2012 (“the Payment Surcharges Regulations”) and the Enterprise Act 2002 (Part 8 EU Infringements) Order 2013. That Order provides that enforcement procedures under Part 8 of the Enterprise Act 2002 apply in relation to a breach of these Regulations and the Payment Surcharges Regulations. A Transposition Note detailing how the Directive is implemented in the UK is available from the BIS website at www.gov.uk/bis.",
  "citation": "S.I. 2013/3134",
  "type": "uksi",
  "year": "2013",
  "number": "3134",
  "version": "current",
  "date": "2013-12-11",
  "revised": true,
  "valid_from": "2026-01-01",
  "extent": "E+W+S+N.I.",
  "unapplied_effects": 3,
  "provisions": [
    {
      "path": "introduction",
      "kind": "introduction",
      "number": null,
      "heading": "Introductory text",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/introduction",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "part/1",
      "kind": "part",
      "number": "1",
      "heading": "General",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/1",
      "kind": "regulation",
      "number": "1",
      "heading": "Citation and commencement",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-1",
      "extent": null,
      "status": null,
      "parent": "part/1"
    },
    {
      "path": "regulation/2",
      "kind": "regulation",
      "number": "2",
      "heading": "Regulations superseded",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-2",
      "extent": null,
      "status": null,
      "parent": "part/1"
    },
    {
      "path": "regulation/3",
      "kind": "regulation",
      "number": "3",
      "heading": "Review",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-3",
      "extent": null,
      "status": null,
      "parent": "part/1"
    },
    {
      "path": "regulation/4",
      "kind": "regulation",
      "number": "4",
      "heading": "“Consumer” and “trader”",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-4",
      "extent": null,
      "status": null,
      "parent": "part/1"
    },
    {
      "path": "regulation/5",
      "kind": "regulation",
      "number": "5",
      "heading": "Other definitions",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-5",
      "extent": null,
      "status": null,
      "parent": "part/1"
    },
    {
      "path": "regulation/6",
      "kind": "regulation",
      "number": "6",
      "heading": "Limits of application: general",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-6",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "part/1"
    },
    {
      "path": "part/2",
      "kind": "part",
      "number": "2",
      "heading": "Information requirements",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "part/2/chapter/1",
      "kind": "chapter",
      "number": "1",
      "heading": "Provision of information",
      "url": null,
      "extent": null,
      "status": null,
      "parent": "part/2"
    },
    {
      "path": "regulation/7",
      "kind": "regulation",
      "number": "7",
      "heading": "Application of Part 2",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-7",
      "extent": null,
      "status": null,
      "parent": "part/2/chapter/1"
    },
    {
      "path": "regulation/8",
      "kind": "regulation",
      "number": "8",
      "heading": "Making information etc available to a consumer",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-8",
      "extent": null,
      "status": null,
      "parent": "part/2/chapter/1"
    },
    {
      "path": "regulation/9",
      "kind": "regulation",
      "number": "9",
      "heading": "Information to be provided before making an on-premises contract",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-9",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "part/2/chapter/1"
    },
    {
      "path": "regulation/10",
      "kind": "regulation",
      "number": "10",
      "heading": "Information to be provided before making an off-premises contract",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-10",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "part/2/chapter/1"
    },
    {
      "path": "regulation/11",
      "kind": "regulation",
      "number": "11",
      "heading": "Provision of information in connection with repair or maintenance contracts",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-11",
      "extent": null,
      "status": null,
      "parent": "part/2/chapter/1"
    },
    {
      "path": "regulation/12",
      "kind": "regulation",
      "number": "12",
      "heading": "Provision of copy or confirmation of off-premises contracts",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-12",
      "extent": null,
      "status": null,
      "parent": "part/2/chapter/1"
    },
    {
      "path": "regulation/13",
      "kind": "regulation",
      "number": "13",
      "heading": "Information to be provided before making a distance contract",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-13",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "part/2/chapter/1"
    },
    {
      "path": "regulation/14",
      "kind": "regulation",
      "number": "14",
      "heading": "Requirements for distance contracts concluded by electronic means",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-14",
      "extent": null,
      "status": null,
      "parent": "part/2/chapter/1"
    },
    {
      "path": "regulation/15",
      "kind": "regulation",
      "number": "15",
      "heading": "Telephone calls to conclude a distance contract",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-15",
      "extent": null,
      "status": null,
      "parent": "part/2/chapter/1"
    },
    {
      "path": "regulation/16",
      "kind": "regulation",
      "number": "16",
      "heading": "Confirmation of distance contracts",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-16",
      "extent": null,
      "status": null,
      "parent": "part/2/chapter/1"
    },
    {
      "path": "regulation/17",
      "kind": "regulation",
      "number": "17",
      "heading": "Burden of proof in relation to off-premises and distance contracts",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-17",
      "extent": null,
      "status": null,
      "parent": "part/2/chapter/1"
    },
    {
      "path": "regulation/18",
      "kind": "regulation",
      "number": "18",
      "heading": "Effect on contract of failure to provide information",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-18",
      "extent": null,
      "status": null,
      "parent": "part/2/chapter/1"
    },
    {
      "path": "part/2/chapter/2",
      "kind": "chapter",
      "number": "2",
      "heading": "Offences",
      "url": null,
      "extent": null,
      "status": null,
      "parent": "part/2"
    },
    {
      "path": "regulation/19",
      "kind": "regulation",
      "number": "19",
      "heading": "Offence relating to the failure to give notice of the right to cancel",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-19",
      "extent": null,
      "status": null,
      "parent": "part/2/chapter/2"
    },
    {
      "path": "regulation/20",
      "kind": "regulation",
      "number": "20",
      "heading": "Defence of due diligence",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-20",
      "extent": null,
      "status": null,
      "parent": "part/2/chapter/2"
    },
    {
      "path": "regulation/21",
      "kind": "regulation",
      "number": "21",
      "heading": "Liability of persons other than the principal offender",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-21",
      "extent": null,
      "status": null,
      "parent": "part/2/chapter/2"
    },
    {
      "path": "regulation/22",
      "kind": "regulation",
      "number": "22",
      "heading": "Offences committed by bodies of persons",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-22",
      "extent": null,
      "status": null,
      "parent": "part/2/chapter/2"
    },
    {
      "path": "regulation/23",
      "kind": "regulation",
      "number": "23",
      "heading": "Duty to enforce",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-23",
      "extent": null,
      "status": null,
      "parent": "part/2/chapter/2"
    },
    {
      "path": "regulation/24",
      "kind": "regulation",
      "number": "24",
      "heading": "Powers of investigation",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-24",
      "extent": "E+W+S+N.I.",
      "status": "repealed",
      "parent": "part/2/chapter/2"
    },
    {
      "path": "regulation/25",
      "kind": "regulation",
      "number": "25",
      "heading": "Obstruction of authorised officers",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-25",
      "extent": "E+W+S+N.I.",
      "status": "repealed",
      "parent": "part/2/chapter/2"
    },
    {
      "path": "regulation/26",
      "kind": "regulation",
      "number": "26",
      "heading": "Freedom from self-incrimination",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-26",
      "extent": "E+W+S+N.I.",
      "status": "repealed",
      "parent": "part/2/chapter/2"
    },
    {
      "path": "part/3",
      "kind": "part",
      "number": "3",
      "heading": "Right to cancel",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/27",
      "kind": "regulation",
      "number": "27",
      "heading": "Application of Part 3",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-27",
      "extent": null,
      "status": null,
      "parent": "part/3"
    },
    {
      "path": "regulation/28",
      "kind": "regulation",
      "number": "28",
      "heading": "Limits of application: circumstances excluding cancellation",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-28",
      "extent": null,
      "status": null,
      "parent": "part/3"
    },
    {
      "path": "regulation/29",
      "kind": "regulation",
      "number": "29",
      "heading": "Right to cancel",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-29",
      "extent": null,
      "status": null,
      "parent": "part/3"
    },
    {
      "path": "regulation/30",
      "kind": "regulation",
      "number": "30",
      "heading": "Normal cancellation period",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-30",
      "extent": null,
      "status": null,
      "parent": "part/3"
    },
    {
      "path": "regulation/31",
      "kind": "regulation",
      "number": "31",
      "heading": "Cancellation period extended for breach of information requirement",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-31",
      "extent": null,
      "status": null,
      "parent": "part/3"
    },
    {
      "path": "regulation/32",
      "kind": "regulation",
      "number": "32",
      "heading": "Exercise of the right to withdraw or cancel",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-32",
      "extent": null,
      "status": null,
      "parent": "part/3"
    },
    {
      "path": "regulation/33",
      "kind": "regulation",
      "number": "33",
      "heading": "Effect of withdrawal or cancellation",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-33",
      "extent": null,
      "status": null,
      "parent": "part/3"
    },
    {
      "path": "regulation/34",
      "kind": "regulation",
      "number": "34",
      "heading": "Reimbursement by trader in the event of withdrawal or cancellation",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-34",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "part/3"
    },
    {
      "path": "regulation/35",
      "kind": "regulation",
      "number": "35",
      "heading": "Return of goods in the event of cancellation",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-35",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": "part/3"
    },
    {
      "path": "regulation/36",
      "kind": "regulation",
      "number": "36",
      "heading": "Supply of service in cancellation period",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-36",
      "extent": null,
      "status": null,
      "parent": "part/3"
    },
    {
      "path": "regulation/37",
      "kind": "regulation",
      "number": "37",
      "heading": "Supply of digital content in cancellation period",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-37",
      "extent": null,
      "status": null,
      "parent": "part/3"
    },
    {
      "path": "regulation/38",
      "kind": "regulation",
      "number": "38",
      "heading": "Effects of withdrawal or cancellation on ancillary contracts",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-38",
      "extent": null,
      "status": null,
      "parent": "part/3"
    },
    {
      "path": "part/4",
      "kind": "part",
      "number": "4",
      "heading": "Protection from inertia selling and additional charges",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/39",
      "kind": "regulation",
      "number": "39",
      "heading": "Inertia selling",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-39",
      "extent": null,
      "status": null,
      "parent": "part/4"
    },
    {
      "path": "regulation/40",
      "kind": "regulation",
      "number": "40",
      "heading": "Additional payments under a contract",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-40",
      "extent": null,
      "status": null,
      "parent": "part/4"
    },
    {
      "path": "regulation/41",
      "kind": "regulation",
      "number": "41",
      "heading": "Help-line charges over basic rate",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-41",
      "extent": null,
      "status": null,
      "parent": "part/4"
    },
    {
      "path": "part/5",
      "kind": "part",
      "number": "5",
      "heading": "Delivery and risk",
      "url": null,
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/42",
      "kind": "regulation",
      "number": "42",
      "heading": "Time for delivery of goods",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-42",
      "extent": null,
      "status": "repealed",
      "parent": "part/5"
    },
    {
      "path": "regulation/43",
      "kind": "regulation",
      "number": "43",
      "heading": "Passing of risk",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-43",
      "extent": null,
      "status": "repealed",
      "parent": "part/5"
    },
    {
      "path": "part/6",
      "kind": "part",
      "number": "6",
      "heading": "Enforcement",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/44",
      "kind": "regulation",
      "number": "44",
      "heading": "Complaints",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-44",
      "extent": null,
      "status": null,
      "parent": "part/6"
    },
    {
      "path": "regulation/45",
      "kind": "regulation",
      "number": "45",
      "heading": "Orders to secure compliance",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-45",
      "extent": null,
      "status": null,
      "parent": "part/6"
    },
    {
      "path": "regulation/46",
      "kind": "regulation",
      "number": "46",
      "heading": "Notification of undertakings and orders to the CMA",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-46",
      "extent": null,
      "status": null,
      "parent": "part/6"
    },
    {
      "path": "part/7",
      "kind": "part",
      "number": "7",
      "heading": "Consequential amendments",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/47",
      "kind": "regulation",
      "number": "47",
      "heading": "Consequential amendments",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/regulation-47",
      "extent": null,
      "status": null,
      "parent": "part/7"
    },
    {
      "path": "signature",
      "kind": "signature",
      "number": null,
      "heading": "Signature",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/signature",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "schedule/1",
      "kind": "schedule",
      "number": "1",
      "heading": "Information relating to on-premises contracts",
      "url": null,
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "schedule/1/paragraph/wrapper1n1",
      "kind": "paragraph",
      "number": null,
      "heading": null,
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/schedule-1/paragraph-wrapper1n1",
      "extent": null,
      "status": null,
      "parent": "schedule/1"
    },
    {
      "path": "schedule/2",
      "kind": "schedule",
      "number": "2",
      "heading": "Information relating to distance and off-premises contracts",
      "url": null,
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "schedule/2/paragraph/wrapper2n1",
      "kind": "paragraph",
      "number": null,
      "heading": null,
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/schedule-2/paragraph-wrapper2n1",
      "extent": null,
      "status": null,
      "parent": "schedule/2"
    },
    {
      "path": "schedule/2/paragraph/wrapper3n1",
      "kind": "paragraph",
      "number": null,
      "heading": null,
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/schedule-2/paragraph-wrapper3n1",
      "extent": null,
      "status": null,
      "parent": "schedule/2"
    },
    {
      "path": "schedule/3",
      "kind": "schedule",
      "number": "3",
      "heading": "Information about the exercise of the right to cancel",
      "url": "https://openlegislation.uk/consumer-contracts-information-cancellation-and-additional-charges-regulations-2013/schedule-3",
      "extent": "E+W+S+N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "schedule/4",
      "kind": "schedule",
      "number": "4",
      "heading": "Consequential amendments",
      "url": null,
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