{
  "url": "https://openlegislation.uk/consumer-protection-distance-selling-regulations-2000/regulation-26",
  "json_url": "https://openlegislation.uk/consumer-protection-distance-selling-regulations-2000/regulation-26.json",
  "legislation": "uksi/2000/2334",
  "legislation_title": "The Consumer Protection (Distance Selling) Regulations 2000",
  "legislation_url": "https://openlegislation.uk/consumer-protection-distance-selling-regulations-2000",
  "path": "regulation/26",
  "kind": "regulation",
  "number": "26",
  "heading": "Consideration of complaints",
  "text": "(1) It shall be the duty of an enforcement authority to consider any complaint made to it about a breach unless—\n(a) the complaint appears to the authority to be frivolous or vexatious; ...\n(b) another enforcement authority has notified the CMA that it agrees to consider the complaint; or\n(c) the CMA has agreed to consider the complaint.\n(2) If an enforcement authority notifies the CMA that it agrees to consider a complaint made to another enforcement authority, the first mentioned authority shall be under a duty to consider the complaint.\n(3) An enforcement authority which is under a duty to consider a complaint shall give reasons for its decision to apply or not to apply, as the case may be, for an injunction under regulation 27.\n(4) In deciding whether or not to apply for an injunction in respect of a breach an enforcement authority may, if it considers it appropriate to do so, have regard to any undertaking given to it or another enforcement authority by or on behalf of any person as to compliance with these Regulations.",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Word in reg. 26(1)(a) omitted (28.3.2013) by virtue of The Public Bodies (The Office of Fair Trading Transfer of Consumer Advice Scheme Function and Modification of Enforcement Functions) Order 2013 (S.I. 2013/783), arts. 1(2), 11(3)(a)"
    },
    {
      "type": "F",
      "label": "F2",
      "text": "Word in reg. 26(1)(b) substituted (1.4.2014) by The Enterprise and Regulatory Reform Act 2013 (Competition) (Consequential, Transitional and Saving Provisions) (No. 2) Order 2014 (S.I. 2014/549), art. 1(1), Sch. 1 para. 28(3)(a) (with art. 3)"
    },
    {
      "type": "F",
      "label": "F3",
      "text": "Reg. 26(1)(c) and word inserted (28.3.2013) by The Public Bodies (The Office of Fair Trading Transfer of Consumer Advice Scheme Function and Modification of Enforcement Functions) Order 2013 (S.I. 2013/783), arts. 1(2), 11(3)(b)"
    },
    {
      "type": "F",
      "label": "F4",
      "text": "Word in reg. 26(1)(c) substituted (1.4.2014) by The Enterprise and Regulatory Reform Act 2013 (Competition) (Consequential, Transitional and Saving Provisions) (No. 2) Order 2014 (S.I. 2014/549), art. 1(1), Sch. 1 para. 28(3)(b) (with art. 3)"
    },
    {
      "type": "F",
      "label": "F5",
      "text": "Word in reg. 26(2) substituted (1.4.2014) by The Enterprise and Regulatory Reform Act 2013 (Competition) (Consequential, Transitional and Saving Provisions) (No. 2) Order 2014 (S.I. 2014/549), art. 1(1), Sch. 1 para. 28(3)(a) (with art. 3)"
    },
    {
      "type": "I",
      "label": "I1",
      "text": "Reg. 26 in force at 31.10.2000, see reg. 1(1)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2000/2334/regulation/26",
    "retrieved_at": "2026-10-29T08:31:30.659695+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}