# The Consumers, Estate Agents and Redress Act 2007 (Commencement No. 2) Order 2007

S.I. 2007/3546 · made 17 December 2007

This Order brings into force further provisions of the Consumers, Estate Agents and Redress Act 2007 as specified in the Schedule. The provisions in the Schedule relate to (a) the establishment of the National Consumer Council and the transfer of property etc to the Council, (b) standards for complaint handling in the gas, electricity and postal services sectors, (c) requirements relating to redress schemes and (d) the power of the Secretary of State to make regulations in relation to contracts concluded away from business premises. The Schedule comes into force on 21 December 2007.

Made under: Consumers, Estate Agents and Redress Act 2007 (Section 66)

PDFs: Printed copy https://openlegislation.uk/consumers-estate-agents-and-redress-act-2007-commencement-no-2-order-2007/pdf/uksi_20073546_en.pdf

## Introductory text

consumer protection
Made 17th December 2007
The Secretary of State makes the following Order in exercise of the power conferred by section 66(2) of the Consumers, Estate Agents and Redress Act 2007.

## 1 Citation

This Order may be cited as the Consumers, Estate Agents and Redress Act 2007 (Commencement No. 2) Order 2007.

## 2 Interpretation

In this Order “the Act” means the Consumers, Estate Agents and Redress Act 2007.

## 3 Commencement

The provisions of the Act specified in the Schedule shall come into force on 21 December 2007.

## Signature

Gareth Thomas
Parliamentary Under-Secretary of State for Trade and Consumer Affairs
Department for Business, Enterprise and Regulatory Reform
17th December 2007

## PROVISIONS COMING INTO FORCE ON 21 DECEMBER 2007

Provisions
Subject Matter of Provisions
Section 1(1), (2)(a) and (b), (3) and (4)
Establishment of the National Consumer Council and its territorial committees
Section 2(1)(a) and (b) (in so far as they relate to sections 9 and 10(1)(a) and (2)) and (2)-(4)
The territorial committees
Section 3
Definitions of “consumer” and “consumer matters”
Section 4
Definition of “designated consumers”
Section 6(1) and (3)-(10)
General provision about functions
Section 9
The research function
Section 10(1)(a) and (2)
The information function
Section 20
Duty to enter into co-operation arrangements
Section 22
Voluntary activities
Section 23
Supplementary powers etc
Section 30(4)(c) (for the purposes of section 39A of the Postal Services Act 2000) and (d) (for the purposes of section 8 of the Utilities Act 2000)
Definition of Council
Section 35
Transfer of property etc
Section 36
Directions
Section 39
The Financial Services Consumer Panel
Section 40
The OFCOM Consumer Panel
Section 41
Interpretation of Part 1
Section 42
Interpretation of Part 2
Section 43
Standards for handling complaints
Section 44
Requirements for making regulations under section 43
Section 46
Supply of information to consumers
Section 47
Membership of redress scheme
Section 48
Membership of redress schemes: supplementary
Section 49
Approval of redress schemes
Section 50
Approval of redress schemes: supplementary
Section 51
Procedure for refusing or withdrawing approval
Section 59
Contracts concluded away from business premises
Section 63(1) (insofar as it relates to provisions in Schedule 7 brought into force on 21 December 2007 by this Order) and (2)-(5)
Minor, consequential and transitional provisions
Section 64 insofar as it relates to provisions in Schedule 8 brought into force on 21 December 2007 by this Order
Repeals
Paragraphs 1-26, 28–31 and 33-38 of Schedule 1
The National Consumer Council
Schedule 4
Transfer of Property etc to Council
Paragraph 11 of Schedule 7
Amendment to Taxation of Chargeable Gains Act 1992
In Schedule 8, the entry relating to section 2 of the Postal Services Act 2000 (insofar as it relates to the words “(in this Act referred to as “the Council”)” in section 2(1) for the purposes of section 39A of that Act), and the entries relating to section 39 of the Postal Services Act 2000 and section 8 of the Utilities Act 2000
Repeals

## Explanatory note

(This note is not part of the Order)
This Order brings into force further provisions of the Consumers, Estate Agents and Redress Act 2007 as specified in the Schedule. The provisions in the Schedule relate to (a) the establishment of the National Consumer Council and the transfer of property etc to the Council, (b) standards for complaint handling in the gas, electricity and postal services sectors, (c) requirements relating to redress schemes and (d) the power of the Secretary of State to make regulations in relation to contracts concluded away from business premises. The Schedule comes into force on 21 December 2007.
The remaining provisions of the Consumers, Estate Agents and Redress Act 2007 will be brought into force by subsequent Orders.

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Source: https://www.legislation.gov.uk/uksi/2007/3546 (the official version)
Page: https://openlegislation.uk/consumers-estate-agents-and-redress-act-2007-commencement-no-2-order-2007
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.