{
  "url": "https://openlegislation.uk/consumers-estate-agents-and-redress-act-2007",
  "json_url": "https://openlegislation.uk/consumers-estate-agents-and-redress-act-2007.json",
  "id": "ukpga/2007/17",
  "title": "Consumers, Estate Agents and Redress Act 2007",
  "short_title": "Consumers, Estate Agents and Redress Act 2007",
  "long_title": "An Act to make provision for the establishment of the National Consumer Council and its functions; to make provision for the abolition of other consumer bodies; to make provision about the handling of consumer complaints by certain providers; to make provision requiring certain providers to be members of redress schemes in respect of consumer complaints; to amend the Estate Agents Act 1979; to make provision about the cancellation of certain contracts concluded away from business premises; and for connected purposes.",
  "citation": "2007 c. 17",
  "type": "ukpga",
  "year": "2007",
  "number": "17",
  "version": "current",
  "date": "2007-07-19",
  "revised": true,
  "valid_from": "2026-01-27",
  "extent": "E+W+S+N.I.",
  "unapplied_effects": 2,
  "provisions": [
    {
      "path": "introduction",
      "kind": "introduction",
      "number": null,
      "heading": "Introductory text",
      "url": "https://openlegislation.uk/consumers-estate-agents-and-redress-act-2007/introduction",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "part/1",
      "kind": "part",
      "number": "1",
      "heading": "THE CONSUMER ADVOCACY BODIES",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
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      "path": "part/1/crossheading/the-national-consumer-council-and-territorial-committees",
      "kind": "crossheading",
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      "heading": "The consumer advocacy bodies",
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      "extent": null,
      "status": null,
      "parent": "part/1"
    },
    {
      "path": "section/1",
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      "number": "1",
      "heading": "The consumer advocacy bodies",
      "url": "https://openlegislation.uk/consumers-estate-agents-and-redress-act-2007/section-1",
      "extent": null,
      "status": null,
      "parent": "part/1/crossheading/the-national-consumer-council-and-territorial-committees"
    },
    {
      "path": "section/2",
      "kind": "section",
      "number": "2",
      "heading": "The territorial committees",
      "url": "https://openlegislation.uk/consumers-estate-agents-and-redress-act-2007/section-2",
      "extent": null,
      "status": "repealed",
      "parent": "part/1/crossheading/the-national-consumer-council-and-territorial-committees"
    },
    {
      "path": "part/1/crossheading/consumer-consumer-matters-and-designated-consumers",
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      "heading": "“Consumer”, “consumer matters” and “designated consumers”",
      "url": null,
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      "parent": "part/1"
    },
    {
      "path": "section/3",
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      "heading": "“Consumer” and “consumer matters”",
      "url": "https://openlegislation.uk/consumers-estate-agents-and-redress-act-2007/section-3",
      "extent": null,
      "status": null,
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    },
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      "status": null,
      "parent": "part/1/crossheading/consumer-consumer-matters-and-designated-consumers"
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      "path": "part/1/crossheading/determining-priorities",
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      "heading": "Determining priorities",
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    },
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      "path": "section/5",
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      "heading": "Forward work programmes of the GCCNI",
      "url": "https://openlegislation.uk/consumers-estate-agents-and-redress-act-2007/section-5",
      "extent": null,
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      "heading": "General provision about functions of the GCCNI",
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      "path": "part/1/crossheading/annual-report",
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      "heading": "Annual report",
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      "path": "section/7A",
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      "url": "https://openlegislation.uk/consumers-estate-agents-and-redress-act-2007/section-7A",
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      "path": "part/1/crossheading/the-core-functions",
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      "heading": "The core functions",
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      "heading": "The representative function",
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      "path": "section/10",
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      "heading": "The information function",
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    {
      "path": "part/1/crossheading/powers-of-investigation",
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      "heading": "Powers of investigation",
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      "extent": null,
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    },
    {
      "path": "section/11",
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      "heading": "General powers of investigation",
      "url": "https://openlegislation.uk/consumers-estate-agents-and-redress-act-2007/section-11",
      "extent": null,
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      "path": "section/12",
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      "heading": "Investigation of complaints made by vulnerable designated consumers",
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      "path": "section/13",
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      "number": "13",
      "heading": "Investigation of complaints relating to disconnection of gas or electricity",
      "url": "https://openlegislation.uk/consumers-estate-agents-and-redress-act-2007/section-13",
      "extent": "E+W+S",
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    {
      "path": "section/14",
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      "heading": "Reference of matters to the Gas and Electricity Markets Authority",
      "url": "https://openlegislation.uk/consumers-estate-agents-and-redress-act-2007/section-14",
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      "path": "section/15",
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      "heading": "Reference of postal matters to OFCOM",
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      "path": "section/16",
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      "heading": "Investigations relating to public post offices",
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      "extent": null,
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      "path": "part/1/crossheading/other-functions-of-the-council",
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      "heading": "Other functions of the consumer advocacy bodies",
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    },
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      "path": "section/17",
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      "heading": "Reports by the GCCNI",
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      "path": "section/18",
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      "heading": "Secretary of State's power to require reports",
      "url": "https://openlegislation.uk/consumers-estate-agents-and-redress-act-2007/section-18",
      "extent": null,
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    },
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      "path": "section/19",
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      "heading": "Advice, information and guidance",
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      "path": "section/19A",
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      "path": "section/20A",
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      "path": "section/23",
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      "path": "part/1/crossheading/information",
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      "path": "section/24",
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      "path": "section/25",
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      "path": "section/26",
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    {
      "path": "section/28",
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      "path": "section/30",
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      "path": "section/31",
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      "heading": "Designation of the Consumer Council for Water for abolition",
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      "path": "section/32",
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      "heading": "Transfer orders and abolition orders",
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      "path": "section/33",
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      "heading": "Supplementary provision about transfer and abolition orders",
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      "path": "part/1/crossheading/abolition-supplementary-provision",
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      "path": "section/34",
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      "heading": "Compensation for loss of office",
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      "path": "section/35",
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      "heading": "Transfer of property etc",
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      "heading": "Directions",
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      "path": "part/1/crossheading/alteration-of-the-councils-functions",
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      "path": "section/37",
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      "path": "section/38",
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      "heading": "Removal of the Council's functions in relation to Northern Ireland",
      "url": "https://openlegislation.uk/consumers-estate-agents-and-redress-act-2007/section-38",
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    {
      "path": "part/1/crossheading/representation-on-other-consumer-panels",
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    },
    {
      "path": "section/39",
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      "heading": "The Financial Services Consumer Panel",
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      "path": "section/40",
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      "number": "40",
      "heading": "The OFCOM Consumer Panel",
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      "extent": null,
      "status": null,
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      "path": "part/1/crossheading/provision-about-consumer-advocacy-bodies",
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    },
    {
      "path": "section/40A",
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      "heading": "Grants to consumer advocacy bodies",
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      "extent": null,
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    },
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      "path": "section/40B",
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      "number": "40B",
      "heading": "Exemption from liability in damages",
      "url": "https://openlegislation.uk/consumers-estate-agents-and-redress-act-2007/section-40B",
      "extent": null,
      "status": null,
      "parent": "part/1/crossheading/provision-about-consumer-advocacy-bodies"
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    {
      "path": "part/1/crossheading/interpretation",
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    },
    {
      "path": "part/2",
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      "heading": "Complaints handling and redress schemes",
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    },
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