# Consumers, Estate Agents and Redress Act 2007, Section 11: General powers of investigation


(1) The GCCNI may investigate—
(a) a complaint made by or on behalf of a consumer which appears to the GCCNI to raise one or more issues of general relevance concerning consumer matters that relate to postal services in Northern Ireland.
(b) any matter which appears to the GCCNI to be, or to be related to, a problem which affects or may affect consumers of postal services in Northern Ireland.
(2) For this purpose, a complaint raises an issue of general relevance if it raises—
(a) a novel issue which affects or may affect consumers generally or consumers of a particular description, or
(b) any other issue which has or may have an important effect on consumers generally or consumers of a particular description.

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Source: https://www.legislation.gov.uk/ukpga/2007/17/section/11 (the official version)
Page: https://openlegislation.uk/consumers-estate-agents-and-redress-act-2007/section-11
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.