{
  "url": "https://openlegislation.uk/consumers-estate-agents-and-redress-act-2007/section-19A",
  "json_url": "https://openlegislation.uk/consumers-estate-agents-and-redress-act-2007/section-19A.json",
  "legislation": "ukpga/2007/17",
  "legislation_title": "Consumers, Estate Agents and Redress Act 2007",
  "legislation_url": "https://openlegislation.uk/consumers-estate-agents-and-redress-act-2007",
  "path": "section/19A",
  "kind": "section",
  "number": "19A",
  "heading": "Guidance for energy consumers",
  "text": "(1) A consumer advocacy body must prepare, and keep under review—\n(a) guidance for energy consumers (the “energy consumer guidance”), and\n(b) a summary prepared in accordance with subsection (4) (the “concise guidance”).\n(2) The energy consumer guidance must address the matters included in any document published by the European Commission pursuant to Article 3(16) of the Electricity Directive or Article 3(12) of the Gas Directive which is in force immediately before IP completion day.\n(3) The energy consumer guidance may include any other information relating to the rights of energy consumers which the consumer advocacy body in question thinks appropriate.\n(4) The concise guidance must—\n(a) summarise any information in the energy consumer guidance which in the view of the consumer advocacy body in question is particularly relevant to the interests of energy consumers, and\n(b) state where a copy of the energy consumer guidance can be obtained.\n(5) In preparing and reviewing its energy consumer guidance and its concise guidance a consumer advocacy body must consult—\n(a) the Secretary of State,\n(b) the Gas and Electricity Markets Authority, and\n(c) any other person the consumer advocacy body in question considers appropriate.\n(6) A consumer advocacy body must publish the first version of its energy consumer guidance and its concise guidance on its website.\n(7) If, following a review, a consumer advocacy body considers it necessary to amend its energy consumer guidance and its concise guidance, the consumer advocacy body must, as soon as is reasonably practicable—\n(a) publish the amended version on its website, and\n(b) inform any person it consulted in accordance with subsection (5) that it has done so.\n(8) A consumer advocacy body may also make the first and any amended version of its energy consumer guidance and its concise guidance available in any other manner the consumer advocacy body thinks appropriate for the purpose of bringing that guidance to the attention of those likely to be interested.\n(8A) Until a consumer advocacy body has published the first version of its energy consumer guidance and its concise guidance, it must—\n(a) publish on its website, and\n(b) make available in any other manner that it thinks appropriate for the purpose of bringing them to the attention of those likely to be interested,\nthe last version of the energy consumer guidance and the concise guidance to be published by the National Consumer Council under this section (as it had effect immediately before the amendments made to this Act by the Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/…) came into force.\n(8B) Nothing in this section prevents a consumer advocacy body from publishing its energy consumer guidance or its concise summary in a document that includes the energy consumer guidance or, as the case may be, the concise summary of another consumer advocacy body.\n(8C) In this section, a reference to a consumer advocacy body does not include a reference to Citizens Advice Scotland or the GCCNI.\n(9) In this section—\n“the Electricity Directive” means Directive 2009/72/ EC of the European Parliament and of the Council of 13 July 2009 concerning common rules for the internal market in electricity and repealing Directive 2003/54/ EC ;\n“energy consumer” means an individual who is—\n(a)a consumer in relation to gas supplied by an authorised supplier for consumption by the consumer’s own household;\n(b)a consumer in relation to electricity supplied by an authorised supplier for consumption by the consumer’s own household;\n“the Gas Directive” means Directive 2009/73/EC of the European Parliament and of the Council of 13 July 2009 concerning common rules for the internal market in natural gas and repealing Directive 2003/55/EC( ), as amended by the 2019 Amending Directive;\n“the 2019 Amending Directive” means Directive (EU) 2019/692 of the European Parliament and of the Council of 17 April 2019 amending Directive 2009/73/EC concerning common rules for the internal market in natural gas.",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "S. 19A inserted (10.11.2011) by The Electricity and Gas (Internal Markets) Regulations 2011 (S.I. 2011/2704) , regs. 1(1) , 3(2)"
    },
    {
      "type": "F",
      "label": "F2",
      "text": "Words in s. 19A(1) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631) , art. 1(3) , Sch. 1 para. 12(25)(a) (with Sch. 1 para. 28 , Sch. 2 paras. 13-15 )"
    },
    {
      "type": "F",
      "label": "F3",
      "text": "Words in s. 19A(2) inserted (31.12.2020) by The Electricity and Gas etc. (Amendment etc.) (EU Exit) Regulations 2019 (S.I. 2019/530), regs. 1(1), 77 (as amended by S.I. 2020/1016, regs. 1(2), 3(28)); 2020 c. 1, Sch. 5 para. 1(1)"
    },
    {
      "type": "F",
      "label": "F4",
      "text": "Words in s. 19A(3) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631) , art. 1(3) , Sch. 1 para. 12(25)(b) (with Sch. 1 para. 28 , Sch. 2 paras. 13-15 )"
    },
    {
      "type": "F",
      "label": "F5",
      "text": "Words in s. 19A(4)(a) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631) , art. 1(3) , Sch. 1 para. 12(25)(c) (with Sch. 1 para. 28 , Sch. 2 paras. 13-15 )"
    },
    {
      "type": "F",
      "label": "F6",
      "text": "Words in s. 19A(5) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631) , art. 1(3) , Sch. 1 para. 12(25)(d)(i) (with Sch. 1 para. 28 , Sch. 2 paras. 13-15 )"
    },
    {
      "type": "F",
      "label": "F7",
      "text": "Words in s. 19A(5) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631) , art. 1(3) , Sch. 1 para. 12(25)(d)(ii) (with Sch. 1 para. 28 , Sch. 2 paras. 13-15 )"
    },
    {
      "type": "F",
      "label": "F8",
      "text": "Words in s. 19A(5)(c) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631) , art. 1(3) , Sch. 1 para. 12(25)(d)(iii) (with Sch. 1 para. 28 , Sch. 2 paras. 13-15 )"
    },
    {
      "type": "F",
      "label": "F9",
      "text": "S. 19A(6) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631) , art. 1(3) , Sch. 1 para. 12(25)(e) (with Sch. 1 para. 28 , Sch. 2 paras. 13-15 )"
    },
    {
      "type": "F",
      "label": "F10",
      "text": "Words in s. 19A(7) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631) , art. 1(3) , Sch. 1 para. 12(25)(f)(i) (with Sch. 1 para. 28 , Sch. 2 paras. 13-15 )"
    },
    {
      "type": "F",
      "label": "F11",
      "text": "Words in s. 19A(7) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631) , art. 1(3) , Sch. 1 para. 12(25)(f)(ii) (with Sch. 1 para. 28 , Sch. 2 paras. 13-15 )"
    },
    {
      "type": "F",
      "label": "F12",
      "text": "Words in s. 19A(7) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631) , art. 1(3) , Sch. 1 para. 12(25)(f)(iii) (with Sch. 1 para. 28 , Sch. 2 paras. 13-15 )"
    },
    {
      "type": "F",
      "label": "F13",
      "text": "Words in s. 19A(8) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631) , art. 1(3) , Sch. 1 para. 12(25)(g)(i) (with Sch. 1 para. 28 , Sch. 2 paras. 13-15 )"
    },
    {
      "type": "F",
      "label": "F14",
      "text": "Words in s. 19A(8) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631) , art. 1(3) , Sch. 1 para. 12(25)(g)(ii) (with Sch. 1 para. 28 , Sch. 2 paras. 13-15 )"
    },
    {
      "type": "F",
      "label": "F15",
      "text": "Words in s. 19A(8) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631) , art. 1(3) , Sch. 1 para. 12(25)(g)(iii) (with Sch. 1 para. 28 , Sch. 2 paras. 13-15 )"
    },
    {
      "type": "F",
      "label": "F16",
      "text": "S. 19A(8A)-(8C) inserted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading's Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631) , art. 1(3) , Sch. 1 para. 12(25)(g)(iv) (with Sch. 1 para. 28 , Sch. 2 paras. 13-15 )"
    },
    {
      "type": "F",
      "label": "F17",
      "text": "Words in s. 19A(8C) inserted (13.1.2022) by The Consumer Scotland Act 2020 (Consequential Provisions and Modifications) Order 2022 (S.I. 2022/34), art. 1(1), Sch. para. 7(8) (with art. 5)"
    },
    {
      "type": "F",
      "label": "F18",
      "text": "Words in s. 19A(9) substituted (14.7.2020) by The Gas (Internal Markets) Regulations 2020 (S.I. 2020/625), regs. 1(2), 8(a)"
    },
    {
      "type": "F",
      "label": "F19",
      "text": "Words in s. 19A(9) inserted (14.7.2020) by The Gas (Internal Markets) Regulations 2020 (S.I. 2020/625), regs. 1(2), 8(b)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/ukpga/2007/17/section/19A",
    "retrieved_at": "2026-10-29T09:12:39.904529+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}