# The Criminal Justice (Armed Forces Code of Practice for Victims of Crime) Regulations 2015, Paragraph 142: Complaints

Extent: E+W+S+N.I.

You are entitled to:
(1) receive information from the service provider on how to make a complaint, including contact details and the process for dealing with a complaint;
(2) make a complaint if you feel that your entitlements set out under the Code have not been met by service providers;
(3) receive either an acknowledgement of your complaint or full response to your complaint within 10 working days of receipt of the complaint;
(4) if you receive an acknowledgement of your complaint, be given information on the internal complaints process of the service provider to whom you are complaining, including a timeframe for receiving a substantive response where appropriate;
(5) receive a full response from the relevant service provider within a set timeframe, provided in an accessible language and format.

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Source: https://www.legislation.gov.uk/uksi/2015/1811/schedule/paragraph/142 (the official version)
Page: https://openlegislation.uk/criminal-justice-armed-forces-code-of-practice-for-victims-of-crime-regulations-2015/schedule/paragraph-142
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.