# The Criminal Justice (Armed Forces Code of Practice for Victims of Crime) Regulations 2015, Paragraph 196: Complaints

Extent: E+W+S+N.I.

You are entitled to:
(1) receive information from the organisation on how to make a complaint, including contact details and the process for dealing with a complaint;
(2) receive:
(a) an acknowledgement saying that the organisation has got your complaint and is dealing with it, or
(b) a full response to your complaint,
within 10 working days;
(3) if you receive an acknowledgement, information about how the organisation deals with complaints including how long it may take to get a full response where appropriate;
(4) receive confirmation from the organisation you complain to that says they have got your complaint and when to expect an answer;
(5) receive a full response from the organisation within the timeframe they set out.

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Source: https://www.legislation.gov.uk/uksi/2015/1811/schedule/paragraph/196 (the official version)
Page: https://openlegislation.uk/criminal-justice-armed-forces-code-of-practice-for-victims-of-crime-regulations-2015/schedule/paragraph-196
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.