# The Cross-Border Payments in Euro Regulations 2010, Regulation 12: Complaints


(1) The Authority must maintain arrangements designed to enable payment service users and other interested parties to submit complaints to it that a requirement imposed by the Community Regulation has been breached by a payment service provider.
(2) Where it considers it appropriate, the Authority must include in any reply to a complaint under paragraph (1) details of the ombudsman scheme established under Part 16 of the 2000 Act (the ombudsman scheme).

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Source: https://www.legislation.gov.uk/uksi/2010/89/regulation/12 (the official version)
Page: https://openlegislation.uk/cross-border-payments-in-euro-regulations-2010/regulation-12
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.