# Data Protection Act 2018, Section 166: Orders to progress complaints to the Commission


(1) This section applies where, after a data subject makes a complaint under section 165 ..., the Commission—
(a) fails to take appropriate steps to respond to the complaint,
(b) fails to provide the complainant with information about progress on the complaint, or of the outcome of the complaint, before the end of the period of 3 months beginning when the Commission received the complaint, or
(c) if the Commission's consideration of the complaint is not concluded during that period, fails to provide the complainant with such information during a subsequent period of 3 months.
(2) The Tribunal may, on an application by the data subject, make an order requiring the Commission—
(a) to take appropriate steps to respond to the complaint, or
(b) to inform the complainant of progress on the complaint, or of the outcome of the complaint, within a period specified in the order.
(3) An order under subsection (2)(a) may require the Commission—
(a) to take steps specified in the order;
(b) to conclude an investigation, or take a specified step, within a period specified in the order.
(4) Section 165(5) applies for the purposes of subsections (1)(a) and (2)(a) as it applies for the purposes of section 165(4)(a).

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Source: https://www.legislation.gov.uk/ukpga/2018/12/section/166 (the official version)
Page: https://openlegislation.uk/data-protection-act-2018/section-166
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.