# The Deposit and Return Scheme for Scotland Regulations 2020, Regulation 20: Return points

Extent: S

(1) For the purposes of these Regulations, a “return point operator” is any person who operates a return point, and who is—
(i) a groceries retailer registered by the scheme administrator in accordance with article 27(1) of the Designation Order 2025,
(ii) a voluntary return point operator registered by the scheme administrator in accordance with article 31 (registration of voluntary return point operators) of the Designation Order 2025, or
(iii) the scheme administrator.
(2) Subject to paragraphs (4) and (5), a return point operator must—
(a) accept an item of scheme packaging or returnable packaging returned to the return point,
(b) pay to the consumer a sum equal to the deposit for each item of scheme packaging or returnable packaging accepted,
(c) retain the scheme packaging or returnable packaging for collection bythe scheme administrator.
(3) A return point operator must clearly display information at the return point about—
(a) the complaints procedure and the contact details for receipt of any complaint that may be made to that operator from a consumer concerning the operation of the return point, and
(b) the contact details of the scheme administrator.
(4) A return point operator may refuse to accept an item of packaging if—
(a) it is not identifiable as scheme packaging or returnable packaging,
(b) it is soiled,
(c) it is not intact,
(d) it is not empty,
(e) the return point operator has requested a collection of scheme packaging by the scheme administrator and the collection has not been carried out in accordance with the scheme administrator’s operational plan, or
(f) in relation to a return to a groceries retailer, it is part of a single proposed return by a consumer that contains a number of items of scheme packaging or returnable packaging disproportionately greater than the number of scheme articles that groceries retailer sells, on average, as part of a single transaction
(g) it is scheme packaging or returnable packaging for a drink which the return point operator does not or would not market, offer for sale or sell for reasons of faith or belief,
(h) in relation to a return to voluntary return point operator, it is part of a single proposed return by a consumer that contains a number of items of scheme packaging or returnable packaging which is greater than the maximum number of items of scheme packaging or returnable packaging that the voluntary return point operator has informed the scheme administrator, as part of its application to operate a voluntary return point, that it will accept.
(5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Source: https://www.legislation.gov.uk/ssi/2020/154/regulation/20 (the official version)
Page: https://openlegislation.uk/deposit-and-return-scheme-for-scotland-regulations-2020/regulation-20
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.