{
  "url": "https://openlegislation.uk/digital-markets-competition-and-consumers-act-2024-alternative-dispute-resolution-information-regulations-2026/schedule/paragraph-1",
  "json_url": "https://openlegislation.uk/digital-markets-competition-and-consumers-act-2024-alternative-dispute-resolution-information-regulations-2026/schedule/paragraph-1.json",
  "legislation": "uksi/2026/293",
  "legislation_title": "The Digital Markets, Competition and Consumers Act 2024 (Alternative Dispute Resolution) (Information) Regulations 2026",
  "legislation_url": "https://openlegislation.uk/digital-markets-competition-and-consumers-act-2024-alternative-dispute-resolution-information-regulations-2026",
  "path": "schedule/paragraph/1",
  "kind": "paragraph",
  "number": "1",
  "heading": null,
  "text": "The information required by regulations 3(1), 4(1) and 5(1) is—\n(a) the number of requests for ADR received;\n(b) the number and percentage of such requests that were—\n(i) accepted for ADR resolution;\n(ii) not accepted for ADR resolution and the grounds for refusal;\n(iii) resolved through ADR;\n(iv) discontinued before ADR resolution was reached and, if known, the reasons for the discontinuation;\n(v) resolved in favour of the consumer; and\n(vi) resolved in favour of the trader;\n(c) the number and percentage of requests for ADR categorised according to—\n(i) the legislation alleged to have been breached; and\n(ii) the type of complaint;\n(d) the number and percentage of requests accepted for ADR resolution categorised according to the kind of ADR carried out;\n(e) the average time taken to resolve consumer contract disputes calculated—\n(i) from the date the ADR request was made to the information provider to the date of resolution; and\n(ii) from the date the request was accepted for ADR resolution to the date of resolution;\n(f) where known, the rate of compliance with the outcomes of ADR or any other actions agreed before ADR resolution was reached;\n(g) where the information provider has made special ADR arrangements—\n(i) the type of ADR conducted under such arrangements; and\n(ii) the number of ADR providers engaged;\n(h) based on the information provider’s experience—\n(i) a description of any recurring systemic or substantive issues that commonly cause disputes between consumers and traders; and\n(ii) any recommendations for avoiding or resolving such issues in the future;\n(i) an assessment of the effectiveness of the ADR offered and any suggestions for improvements;\n(j) any information on trader and consumer confidence in, and satisfaction with—\n(i) the information provider; and\n(ii) any ADR providers engaged under special ADR arrangements;\n(k) information on any training provided to persons engaged by the information provider to carry out ADR; and\n(l) any other information that the information provider considers relevant.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "footnote",
      "label": "f1",
      "text": "See section 291(2) of the Act for the definition of “ADR”."
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2026/293/schedule/paragraph/1",
    "retrieved_at": "2026-10-28T21:04:11.249424+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}