{
  "url": "https://openlegislation.uk/digital-markets-competition-and-consumers-act-2024-alternative-dispute-resolution-information-regulations-2026/schedule/paragraph-3",
  "json_url": "https://openlegislation.uk/digital-markets-competition-and-consumers-act-2024-alternative-dispute-resolution-information-regulations-2026/schedule/paragraph-3.json",
  "legislation": "uksi/2026/293",
  "legislation_title": "The Digital Markets, Competition and Consumers Act 2024 (Alternative Dispute Resolution) (Information) Regulations 2026",
  "legislation_url": "https://openlegislation.uk/digital-markets-competition-and-consumers-act-2024-alternative-dispute-resolution-information-regulations-2026",
  "path": "schedule/paragraph/3",
  "kind": "paragraph",
  "number": "3",
  "heading": null,
  "text": "The information required by regulations 3(4) and 5(1) is—\n(a) the name, contact details and website address of the ADR provider;\n(b) the kinds of ADR carried out, including the possible outcomes of each kind;\n(c) the types of consumer contract disputes the ADR provider deals with;\n(d) the sectors and categories of consumer contract disputes covered by the ADR provider;\n(e) the procedures, rules, requirements or practices relating to the carrying out of ADR, including—\n(i) any time limits for referring disputes for ADR;\n(ii) any conditions or other requirements to be met by either (or both) of the parties before, or while, ADR is being carried out; and\n(iii) whether ADR can be conducted orally or in writing;\n(f) the fees or costs payable by either party to a consumer contract dispute that is referred for ADR;\n(g) the language in which consumer contract disputes can be submitted to the ADR provider and in which ADR can be carried out;\n(h) whether the outcome of ADR is binding;\n(i) the grounds on which the ADR provider may refuse to deal with a given consumer contract dispute; and\n(j) the process for handling complaints.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2026/293/schedule/paragraph/3",
    "retrieved_at": "2026-10-28T21:04:11.249424+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}