# The Digital Markets, Competition and Consumers Act 2024 (Alternative Dispute Resolution) (Information) Regulations 2026, Paragraph 3


The information required by regulations 3(4) and 5(1) is—
(a) the name, contact details and website address of the ADR provider;
(b) the kinds of ADR carried out, including the possible outcomes of each kind;
(c) the types of consumer contract disputes the ADR provider deals with;
(d) the sectors and categories of consumer contract disputes covered by the ADR provider;
(e) the procedures, rules, requirements or practices relating to the carrying out of ADR, including—
(i) any time limits for referring disputes for ADR;
(ii) any conditions or other requirements to be met by either (or both) of the parties before, or while, ADR is being carried out; and
(iii) whether ADR can be conducted orally or in writing;
(f) the fees or costs payable by either party to a consumer contract dispute that is referred for ADR;
(g) the language in which consumer contract disputes can be submitted to the ADR provider and in which ADR can be carried out;
(h) whether the outcome of ADR is binding;
(i) the grounds on which the ADR provider may refuse to deal with a given consumer contract dispute; and
(j) the process for handling complaints.

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Source: https://www.legislation.gov.uk/uksi/2026/293/schedule/paragraph/3 (the official version)
Page: https://openlegislation.uk/digital-markets-competition-and-consumers-act-2024-alternative-dispute-resolution-information-regulations-2026/schedule/paragraph-3
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.