{
  "url": "https://openlegislation.uk/domiciliary-care-agencies-regulations-2002/regulation-14",
  "json_url": "https://openlegislation.uk/domiciliary-care-agencies-regulations-2002/regulation-14.json",
  "legislation": "uksi/2002/3214",
  "legislation_title": "The Domiciliary Care Agencies Regulations 2002",
  "legislation_url": "https://openlegislation.uk/domiciliary-care-agencies-regulations-2002",
  "path": "regulation/14",
  "kind": "regulation",
  "number": "14",
  "heading": "Arrangements for the provision of personal care",
  "text": "(1) Paragraphs (2) to (12) apply only to the supply of domiciliary care workers to service users by an agency which is acting otherwise than as an employment agency.\n(2) The registered person shall, after consultation with the service user, prepare a written plan (“the service user plan”) which shall specify—\n(a) the service user’s needs in respect of which personal care is to be provided;\n(b) how those needs are to be met by the provision of personal care.\n(3) The registered person shall—\n(a) make the service user plan available to the service user;\n(b) keep the service user plan under review;\n(c) where appropriate, and after consultation with the service user, or if consultation with the service user is not practicable, after consultation with a person acting on behalf of the service user, revise the service user plan; and\n(d) notify the service user or, where applicable, the person acting on his behalf, of any such revision.\n(4) The registered person shall, so far as is practicable, ensure that the personal care which the agency arranges to be provided to any service user meets the service user’s needs specified in the service user plan prepared in respect of him.\n(5) The registered person shall, for the purpose of providing personal care to service users, so far as is practicable—\n(a) ascertain and take into account their wishes and feelings;\n(b) provide them with comprehensive information and suitable choices as to the personal care that may be provided to them; and\n(c) encourage and enable them to make decisions with respect to such personal care.\n(6) The registered person shall ensure that where the agency arranges the provision of personal care to a service user, the arrangements shall—\n(a) specify the procedure to be followed after an allegation of abuse, neglect or other harm has been made;\n(b) specify the circumstances in which a domiciliary care worker may administer or assist in the administration of the service user’s medication, or any other tasks relating to the service user’s health care, and the procedures to be adopted in such circumstances;\n(c) include arrangements to assist the service user with mobility in his home, where required; and\n(d) specify the procedure to be followed where a domiciliary care worker acts as agent for, or receives money from, a service user.\n(7) The registered person shall make arrangements for the recording, handling, safe keeping, safe administration and disposal of medicines used in the course of the provision of personal care to service users.\n(8) The registered person shall make suitable arrangements, including training, to ensure that domiciliary care workers operate a safe system of working, including in relation to lifting and moving service users.\n(9) The registered person shall make arrangements, by training or by other measures, to prevent service users being harmed or suffering abuse or being placed at risk of harm or abuse.\n(10) The registered person shall ensure that no service user is subject to physical restraint unless restraint of the kind employed is the only practicable means of securing the welfare of that or any other service user and there are exceptional circumstances.\n(11) On any occasion on which a service user is subject to physical restraint by a person who works as a domiciliary care worker for the purposes of the agency, the registered person shall record the circumstances, including the nature of the restraint.\n(12) The procedure referred to in paragraph (6)(a) shall in particular provide for—\n(a) written records to be kept of any allegation of abuse, neglect or other harm and of the action taken in response; and\n(b) the Commission to be notified of any incident reported to the police, not later than 24 hours after the registered person—\n(i) has reported the matter to the police; or\n(ii) is informed that the matter has been reported to the police.\n(13) The registered person shall ensure that any personal information about a service user for whom a domiciliary care worker is supplied by the agency is not disclosed to any member of the agency’s staff unless it is necessary to do so in order to provide an effective service to the service user.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [
    {
      "type": "substituted",
      "affecting": "uksi/2007/1898",
      "affecting_title": "The Mental Capacity Act 2005 (Transitional and Consequential Provisions) Order 2007"
    }
  ],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2002/3214/regulation/14",
    "retrieved_at": "2026-10-29T06:34:57.654273+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}