Regulation 11 Application
(1)
Nothing in regulation 3 and Schedule 1, or in paragraph (3) and Schedule 2, shall have effect in relation to a matter of complaint that occurred before 1st January 2008, or which began before, and continues to occur after, that date.
(2)
Nothing in regulations 4 to 10 shall have effect in relation to a complaint that was made before 1st January 2008.
(3)
Schedule 2 shall have effect.