Regulation 3 Excluded complaints

(1)

A person may not make a service complaint about a matter within the Schedule.

(2)

A person may not make a service complaint about—

(a)

a decision under regulations made for the purposes of section 340B(4)(a) (admissibility of the complaint);

(b)

a decision under regulations made for the purposes of section 340C(2) (decision on the service complaint);

(c)

a decision under regulations made for the purposes of section 340D(2)(c) (decision relating to whether an appeal has been brought before the end of the specified period);

(d)

a determination of an appeal brought under regulations made for the purposes of section 340D(1) (appeals);

(e)

alleged maladministration (including undue delay) in connection with the handling of his or her service complaint;

(f)

a decision by the Ombudsman for the purposes of any provision of Part 14A of the Act;

(g)

the handling by the Ombudsman of a service complaint;

(h)

a decision for the purposes of regulations made under section 334(2) whether a service complaint could be made about a matter;

(i)

a decision under regulations made for the purposes of paragraph (b) of section 334(5) whether a service complaint, or an application referred to in that paragraph, could be made after the end of a prescribed period.