Paragraph 12 Lost ballot papers
Where a voter has not received a ballot paper by the fourth working day before the day of the ballot, that person may apply (whether or not in person) to the ballot holder for a replacement ballot paper.
Such an application shall include evidence of the voter’s identity.
Where the application is received by the ballot holder not later than 3 working days before the day of the ballot and the ballot holder—
is satisfied as to the voter’s identity; and
has no reason to doubt that the voter did not receive the original ballot paper;
the ballot holder shall issue another ballot paper.
Where a ballot voter applies in person, the ballot holder may hand a replacement ballot paper to that person instead of delivering it in accordance with paragraph 10.