{
  "url": "https://openlegislation.uk/draft-compensation-claims-management-services-regulations-2006/regulation-27",
  "json_url": "https://openlegislation.uk/draft-compensation-claims-management-services-regulations-2006/regulation-27.json",
  "legislation": "ukdsi/2006/0110753267",
  "legislation_title": "The Compensation (Claims Management Services) Regulations 2006",
  "legislation_url": "https://openlegislation.uk/draft-compensation-claims-management-services-regulations-2006",
  "path": "regulation/27",
  "kind": "regulation",
  "number": "27",
  "heading": "Redress",
  "text": "(1) The Regulator may direct an authorised person who has failed to comply with the rules or a code of practice to make redress, in a specified way or form, to a person aggrieved by that failure.\n(2) The forms of redress may include, but are not limited to—\n(a) an apology;\n(b) the re-doing, without charge to the aggrieved person, of work improperly done; or\n(c) in a case in which the failure consists of the charging of an unjustifiable fee, the refund of all or part of the fee.\n(3) For the purposes of paragraph (2)(c), a fee is unjustifiable if it should not have been charged.\n(4) Before giving such a direction, the Regulator—\n(a) must notify the authorised person of the proposed direction, and the reasons for giving it;\n(b) must give the authorised person a reasonable opportunity to make submissions in relation to the proposed direction; and\n(c) must take any such submission into account in deciding whether to give the direction.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/ukdsi/2006/0110753267/regulation/27",
    "retrieved_at": "2026-10-30T15:20:41.452180+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}