# The Compensation (Claims Management Services) Regulations 2006, Regulation 27: Redress


(1) The Regulator may direct an authorised person who has failed to comply with the rules or a code of practice to make redress, in a specified way or form, to a person aggrieved by that failure.
(2) The forms of redress may include, but are not limited to—
(a) an apology;
(b) the re-doing, without charge to the aggrieved person, of work improperly done; or
(c) in a case in which the failure consists of the charging of an unjustifiable fee, the refund of all or part of the fee.
(3) For the purposes of paragraph (2)(c), a fee is unjustifiable if it should not have been charged.
(4) Before giving such a direction, the Regulator—
(a) must notify the authorised person of the proposed direction, and the reasons for giving it;
(b) must give the authorised person a reasonable opportunity to make submissions in relation to the proposed direction; and
(c) must take any such submission into account in deciding whether to give the direction.

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Source: https://www.legislation.gov.uk/ukdsi/2006/0110753267/regulation/27 (the official version)
Page: https://openlegislation.uk/draft-compensation-claims-management-services-regulations-2006/regulation-27
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.