{
  "url": "https://openlegislation.uk/draft-compensation-claims-management-services-regulations-2006/regulation-29",
  "json_url": "https://openlegislation.uk/draft-compensation-claims-management-services-regulations-2006/regulation-29.json",
  "legislation": "ukdsi/2006/0110753267",
  "legislation_title": "The Compensation (Claims Management Services) Regulations 2006",
  "legislation_url": "https://openlegislation.uk/draft-compensation-claims-management-services-regulations-2006",
  "path": "regulation/29",
  "kind": "regulation",
  "number": "29",
  "heading": "Directions of the Regulator about complaints handling and related matters",
  "text": "(1) This regulation has effect in relation to a case where the Regulator is satisfied that—\n(a) a complaint against an authorised person is well-founded; or\n(b) the authorised person should alter its claims management procedures.\n(2) The Regulator may give the authorised person a direction about the further handling of the complaint.\n(3) The Regulator may also give the authorised person a direction about the future handling of complaints, or about any other aspect of the authorised person’s business that relates to the provision of claims management services.\n(4) Before giving a direction under paragraph (2) or (3), the Regulator—\n(a) must notify the authorised person of any direction that the Regulator proposes to give, and the reasons for giving it;\n(b) must give the authorised person a reasonable opportunity to make submissions in relation to the proposed direction; and\n(c) must take any such submission into account in deciding whether to give the direction.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/ukdsi/2006/0110753267/regulation/29",
    "retrieved_at": "2026-10-30T15:20:41.452180+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}