# The Compensation (Claims Management Services) Regulations 2006, Regulation 29: Directions of the Regulator about complaints handling and related matters


(1) This regulation has effect in relation to a case where the Regulator is satisfied that—
(a) a complaint against an authorised person is well-founded; or
(b) the authorised person should alter its claims management procedures.
(2) The Regulator may give the authorised person a direction about the further handling of the complaint.
(3) The Regulator may also give the authorised person a direction about the future handling of complaints, or about any other aspect of the authorised person’s business that relates to the provision of claims management services.
(4) Before giving a direction under paragraph (2) or (3), the Regulator—
(a) must notify the authorised person of any direction that the Regulator proposes to give, and the reasons for giving it;
(b) must give the authorised person a reasonable opportunity to make submissions in relation to the proposed direction; and
(c) must take any such submission into account in deciding whether to give the direction.

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Source: https://www.legislation.gov.uk/ukdsi/2006/0110753267/regulation/29 (the official version)
Page: https://openlegislation.uk/draft-compensation-claims-management-services-regulations-2006/regulation-29
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.